Customer Testimonials
Very good customer service and polite from salesperson to sales manager to finance manager. It was a good experience buying the car for my daughter
I bought a car in June of 2022. It’s a crazy time to buy a car, and everything is different than it used to be. Rose Bristol did an incredible job of explaining how things work now with new Toyota purchases. She has a calm and relaxed personality. She was very knowledgeable. She helped us pick a new Rav4 and put a deposit down. She later helped us change our deposit to a different one when we changed our mind about the color. I would recommend Rose and Jim Ellis Toyota to anyone looking for a new or pre-owned vehicle.
Ms Rose was very patient and helpful. She guided us on the right prices fitting our budget and was very kind. Thank you!
Perfect, everything I was looking for and I’m glad I went to this place.
10/10 reccomend! Saarahi was my sales rep and she was absolutley AMAZING! ✨ I felt totally comfortable the whole time. Low pressure and super friendly. The whole proccess went smoothly! I can't thank her enough 🧡🤞🏻
Reid is one of the best customer service representatives that I have encountered at Jim Ellis Toyota in McDonough.
Hands down Sara Is The Best Salesperson I’ve ever Dealt With!!! She Made My Buying Experience Hassle Free And Very Easy & Also She Never Tried To Force Me Into Just Any Vehicle. My Experience was a 10/10 i wish every salesperson was like her !!
Efficient service reps, comfortable and cool waiting area, knowledgeable people.
Katie did a fine job as my service advisor
We came in with a heavy heart having to give up our Sienna for personal reasons, Luis Robertson had gone above and beyond to make sure we left satisfied. Couldn’t recommend Jim Ellis Toyota enough. Y’all come see Luis!
Saarahi Ruiz made my experience amazing! Car shopping makes me SO anxious and she made the proccess so easy and stess free! Def reccomend 🧡
The whole dealership is very friendly and not pushy. Love the coffee bar! The service dept. is very well run.I have found them to be fair and professional. The service manager is the reason for this. He is the very best in the automotive business. I purchased 3 vehicles here and the service dept. is a big reason.👍
I absolutely Love this dealership had a wonderful experience with Sara very professional fast and knows what she doing when trying to help a customer with a purchase will be back for my next future purchases!!!
I purchased my Rav4 XLE from Jim Ellis Toyota in McDonough my sales representative was very helpful and answered all of my questions ask for Saarahi Ruiz!
Hudson was fantastic!! Will and his team in the back side very friendly! Great experience!
I was able to schedule an appointment and the service technician or the person who wrote up my papers was very pleasant and professional she gave me good advice and I was pleased with my service
Easily accessible and pleasant staff. Team members constantly bring updates regarding the status of the work being done and the expected cost of the service or repair.
Very good service. Service was timely and accurate. Behicle was ready in about an hour
Hudson was fantastic! Will and his people in the back were very friendly great experience
Excellent Customer Service. Coustomer since 2015 and David help me get my Dream SUV 2022 Highlander
Malcom provided excellent service! This was my third purchase from this dealership and I have to say that every experience has been the same! The staff are all friendly, from the door to the service counter. Best place to buy a Toyota!
Got myself switched back to Reid. Compared to my last visit this visit was more to Jim Ellis standards.
Shout out to Jolicia! Her customer service and friendly demeanor made my experience pleasant and smooth. I was only there to look but she helped me find exactly what I wanted. I highly recommend you go see her if your looking for a new vehicle!
I am very satisfied with my experience at this dealership. Sara was very helpful with trading in my old vehicle for a new one. She answered all my questions and made the process quick and efficient. Will definitely be going back!
Great customer service very respectful. Had a chance to test drive a few of the vehicles they have would recommend stopping by.
We were on our 1st day of vacation and had a bump with an 18 wheeler which we thought ended our trip. Reid Millikan - Service Advisor had someone look at the RAV 4 and advise it was unsafe to drive. Luckily the vacation was not over Reid found us a rental RAV 4 and we were able to complete our trip I highly recommend Reid and the crew at Jim Ellis Toyota I haven’t had this level of attention buying a new car they were truly interested in helping us continue our trip Thank you Reid
My sales experience was fast and I appreciate the staff very much! I love my new xse Camry!
Very fast service and friendly people. Ha ha ha ha ha ha ha ha ha ha
I just want to say that they were great. This is my sixth toyota vehicle that I have purchase in my life.
I was referred to Mr. Leon Poole by another salesman. He had cars lined up for me to test drive and paper started on by the time I reach Jim Ellis Toyota. My daughter and I was very impressed with is professionalism and quality service. Thank you Mr. Leon Poole
Very professional service. Agent gave timely updates and outlined all areas that needed attention along with costing. Information gave me opportunity to make suitable decision.
Great service like the location like the price like the manager like the property like everyone
Everyone is nice helpful and the dealership is nice and clean, they call and let you know if there is something else that needs to be done. Love Jim Ellis Toyota!
Kenny Brewton took care of us and our vehicle Thank you kenny brewton Great Guy
The Parts Department here is great. I wish my local Toyota dealerships offered this level of service. I ordered a set of TRD Pro wheels online from Jim Ellis Toyota and by the time they had made it to me in Colorado, UPS had damaged each wheel. I called the Parts Department and they made it very easy for me to return the damaged wheels and quickly sent me 4 new replacements with tons of extra packaging so they all arrived in perfect condition. The wheels look awesome on my Tacoma and I was super impressed by how quickly the whole ...
I had the pleasure of working with Hudson Toussaint. He was great and made sure I walked out with everything I wanted. Very kind to me and my daughter. I would give him 100 stars if I could !!! Highly recommend
I had a wonderful experience here in the service department. I recently got to experience the sales team and Hudson Toussaint was absolutely amazing! He made sure I walked out with everything I asked for, and was very kind to me and my daughter! I would highly recommend! The whole staff at Jim Ellis are kind and welcoming. I love it here !
Kaitlyn Kervice worked on my car and did a fabulous job. I highly recommend her for anyone who needs work on their car.
Service took a minute but Oscar was great! He was very helpful and attentive to my needs!
Loved the experience from start to finish. Katie did an excellent job. Everyone was very friendly and hospitable.
Jolicia helped me pick out my dream car, I’ve been saving money up for! Her attitude and customer service was amazing and she was very patient when I asked her a million and one questions lol! If you come to this dealership, ask for her!! She’s amazing
Timely, quickly and professional. Service advisor was friendly and courteous. Had the services I needed performed.
It was easy to make an appointment, smooth check in process, not a very long wait.
Good service. Wait times are longer than I would like, but I understand the covid has changed our mode of operation.
Associate was friendly, car was done timely … BUT they did not rotate the tires as recommended at 10000 mark
I took my car in for service and I didn’t have to wait very long. It took them less than an hour to get everything checked. Very efficient good job
I went to the service to have my car checked. Katie was the one that did the check in. She was very knowledgeable. During the whole process she kept me informed. She stayed in touch with the technician and went above and beyond to help me. Thank you!
My first experience with them. They were punctual , polite, knowledgeable, and discussed everything with me before doing it. Work was done fast and professionally.
Great experience, no hard sales, let me go look at the truck I wanted to check out, and quickly looked over my trade in, gave me my trade value before we started the sales process. I left with a New Tacoma and no buyers remorse. It’s a breath of fresh air, the way car buying should be.
David Washington was a pleasure to work with. The experience was pleasant from start to finish.
Good clean nice kine helpful understanding freely onpont convenient pleasing organize nohow best comtherbol ok
Walked in without an appointment and was able to find the car I wanted the same day. My sales associate, Carlos Diaz, was very courteous and helpful.
This location has wonderful customer service. They aim to please and do a great job with making accommodations for their guest!
This location has wonderful customer service. They aim to please and do a great job with making accommodations for their guest!
I have been a customer of Jim Ellis Toyota for a decade now. They are the best in terms of maintenance service, customer service, honest and reliable in their pricing and products and car warranties. They stand behind their cars in terms of service and sales.
Everyone is friendly they try to get the custom out despite the short employees to work.
Everyone was nice and helpful. I really like how Victoria was up front with me and took me and showed me what was going on with my car and what my choice was and the cost.
Love, love the customer service. Patricia is an awesome Service Rep, very knowledgeable and was able to answer any concerns I had.
I was pleasantly surprised by the quick service! In addition I appreciate the detailed report that was provided for me about my vehicle. True customer service.
Mallory and Ahmad was fantastic. Made me feel welcome like I was right at home. All around great experience!!!!
Ahmad and Mallory were really great!!
Fue un excelente servico fueron muy amables y honestos en todo el timpo que tramite mi carro
First time buying a Toyota at Jim Ellis Toyota. We are happy with the services. Thanks to Mr. Carlos Diaz.
Mallory and Ahmad was fantastic. Made me feel welcome like I was right at home. All around great experience!!!!
As a first time car owner my experience at toyota wasn’t bad the process was a bit lengthy but it was worth it thanks to Czech mill for being a excellent sales associate. 🤟👍💯
They are very helpful and knowledgeable. I knew kind of what I wanted, but wasn’t sure my budget. Fran was very patient with me and showed me my options.
Fast, and courteous, enjoyable, awesome , great, great good good great good job buddy good good
As a first time car owner my experience at toyota wasn’t bad the process was a bit lengthy but it was worth it thanks to Czech mill for being a excellent sales associate.
Thank you Ms. C. Thompson (Service Department)!
Cecilia took great care of me. My car received most of the recommended services and one more to go.
Awesome job Victoria was the greatest. She made sure I was in and out in a timely manner
Jolicia was extremely helpful with finding me a car. She made sure I got exactly what I wanted and never gave up trying to help me! I will definitely recommend her to my friends and family.
Excellent communication from everyone and quick turnaround on the recall issue. First time customer and I really appreciated them explaining the process.
Man, Jolica McDowell helped me and my family in a tremendous way. We needed a car ASAP after mine had broken down and she did not hesitate to find us something in our price range and stayed consistent. I will definitely be coming back for my next vehicle thanks to her !
I never thought that I would ever love a dealership. This dealerships really changed my perspective. The atmosphere was very friendly , and so was my sales consultant jolicia . She was very helpful and made sure we got the information we needed. She was honest and I truly trusted her throughout the whole process . If you need to a buy a car ask for jolicia , you won’t regret it !
We had an awesome experience Jolicia McDowell was amazing. She is a real credit to the Jim Ellis family. Highly recommended..
Great dealership, very helpful and kind employees. I would definitely come back again the next time I need a vehicle
Cecila is a great person and very helpful. The service was completed quicker than expected.
Got me in and out. Thanks for the excellent service. Mrs v. Lewis-griffin Thank you
Brian ogoo sold me my car he was very good and friendly with me and he got the best deal for me. Jim Eli’s of McDonough is a very friendly environment.
Oscar Johnson was my service representative. He was very helpful to my situation! I was a bit upset at first but once he took over, he made everything okay. He assured that I had top notch service.
Service outstanding. Service tech Reid outstanding in all aspects. Why I come here for service.
Service is really good, it always takes a little longer than I’m told but I’m ok with that because of the service!
Jim Ellis Toyota of McDonough is the place to go for a new or used vehicles. This is my 2nd purchase of used vehicles from Jim Ellis because of their outstanding service. They seem to always have a good selection with the “right” price. I’m always in and out of there quickly and can get on with my day. This last purchase was for my 16 year old son and we found a perfectly used Ford Focus SE that looked brand new. Thank you Jolicia McDowell for making this a great experience! Also thank you for coming in on your ...
Great service. Finished job way before time and no up sells Thank you so much
I really had a fantastic time getting my vehicle service, Katie was my host, she was excellent. My vehicle was serviced in a great time, the monitor on the wall of the service shop was excellent. Katie instructed me of all the service to be performed, plus the fantastic cafe, I truly had a wonderful time, the whole time was more than I had expected. Jim Ellis Toyota has to be one of the most fantastic dealership I have ever dealt with, I really like their professionalism and high standard.
Had to wait longer than expected, but everyone was very professional, I guess with everything going on in the country, it's to be expected!
Jim Ellis Toyota always treats customers with respect and ensures everything is taken care of in a timely manner and keeps you updated throughout the process.
5 star for Carlos with customer service but the wait for financial is so long. We has been waiting for 45’ and still waiting now.
We were greeted and guided to the waiting area by a very friendly professional polite and helpful service representative. I can not say enough good things about him.
Awesome staff very helpful especially my sales rep mills
Most decent respectful customer service greeting you is off the chain , the only problem is the wait is too long
The service advisor Reid Millikan was very knowledgeable and I did not have to wait longer than estimated.The dealership was very clean.
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