Customer Testimonials

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DealerRater Oct 20, 2021

James was awesome! Service is the best at Jim Ellis toyota of south atlanta always!

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DealerRater Oct 20, 2021

Professional yet very friendly welcoming atmosphere. Our salesperson, Franchot West, had excellent product knowledge and answered every question to our satisfaction. The business manager, Randy Raney did an exceptional job of offering the lowest interest rate possible. No more shopping around! Toyota McDonough is now my preferred location for sales and service. No need to look any further!

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Google Oct 20, 2021

This has been one of my best car shopping experiences. Sales Associate Jackie Ndukwe made the process hassle free and was attentive to what I was looking. I would definitely go here and seek her out if you’re in the market for a vehicle.

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Google Oct 19, 2021

My husband was in car sales for over 25 years. The GM at this dealership, John Gliem referred me to Leon Poole in sales, and I was treated like royalty. The attention, the price, the service!!! How car sales should be!!!

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DealerRater Oct 19, 2021

My husband was in car sales for over 25 years - and they treated me like they were dealing directly with him!!!

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Google Oct 19, 2021

Our family recently moved to Georgia a few months ago and while transitioning to this beautiful state we realized we needed a more stable vehicle to travel in, especially with two little ones under 3. I’m so thankful we came to Jim Ellis Toyota and met with Brian Ogoo! From the moment we pulled up with our little family, he answered all our questions and helped us find our beautiful Toyota Sienna Van! It’s been life changing! He was so very patient with us as both of babies started to get restless after the process of buying, him being ...

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DealerRater Oct 19, 2021

Our family recently moved to Georgia a few months ago and while transitioning to this beautiful state we realized we needed a more stable vehicle to travel in, especially with two little ones under 3. I’m so thankful we came to Jim Ellis Toyota and met with Brian Ogoo! From the moment we pulled up with our little family, he answered all our questions and helped us find our beautiful Toyota Sienna Van! It’s been life changing! He was so very patient with us as both of babies started to get restless after the process of buying, him being ...

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Google Oct 19, 2021

Great sales experience. Franchot West went above and beyond and provided white glove service throughout the entire process. Highly recommend.

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DealerRater Oct 19, 2021

Very knowledgeable about all the vehicles. His friendly demeanor made buying a car very pleasant.

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Google Oct 19, 2021

Leon was the best! I will purchase all my cars from Ellis Toyota.

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Google Oct 18, 2021

Leon Poole was our wonderful sales rep! He helped us locate the right new car and navigate the whole purchase process without a glitch. Highly recommend Leon and Jim Ellis Toyota.

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DealerRater Oct 18, 2021

Heard from a friend who recommended this place and it was as my friend recommended. I worked with Donald Smith great salesman. We explore Toyotas as much as he could, since they only had 5 new vehicles. I will buy as soon as inventory comes back.

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DealerRater Oct 18, 2021

The service crew always takes excellent care of me and my vehicles! Service was fast, and well-done.

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Google Oct 18, 2021

Mallory Roberts was so helpful in getting my car properly appraised, and also is helping me search for the perfect car for me and my family lifestyle. I have to say her rapport building skills are awesome, I feel as if I’m buying from a friend some who cares about my bottom line. Need more of her in customer service she’s a rare breed now days. Way to go Toyota

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Google Oct 18, 2021

Susan Crawford was amazing and I was able to get my family a new vehicle the same day

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DealerRater Oct 18, 2021

My advisor was great, he took time to explain recommended services. I think you for employing such great people.

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DealerRater Oct 18, 2021

Susan Crawford was awesome and my family was about to purchase a vehicle the same day

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Google Oct 18, 2021

Donald is phenomenal salesman, made it real easy to do business with his dealership

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Google Oct 18, 2021

Overall very good experience. I was very happy with Donald Smith and the customer service he provided.

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Google Oct 18, 2021

Donald smith was great. He showed and explained all the cars to my family. We will buy soon as their inventories was quite low.

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DealerRater Oct 18, 2021

Love Leon Poole! He was such a great help in finding the right car for me and making it happen. I highly recommend this sales rep and dealership

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DealerRater Oct 18, 2021

Buying a car here is imperative to buying peace of mind, you have nothing to worry about with Susan as the best sales personnel in the building, her work ethics and professionalism is top notch. Thank you Susan for the support you gave me when I needed you most.

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DealerRater Oct 18, 2021

The way they treated me and got the job done was beyond exceptional. I would highly recommend Jim Ellis Toyota of McDonough to anyone.

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DealerRater Oct 18, 2021

I recently visited Jim Ellis Toyota and was approached by a car salesman by the name of Mrs. Susan! She is by far the most amazing salesman I have ever encountered! My experience was amazing and I will be referring her in the future!

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Google Oct 18, 2021

Come here to get great deals, service, and coffee. Jackie was great 😊

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Google Oct 18, 2021

I bought a car from Alex multiple times in my life and I follow him because he gets to the point and doesn't waste any of my family's time. It's unlike your typical car buying experience. I highly recommend working with Alex, you won't be disappointed.

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Google Oct 18, 2021

I’m grateful for my experience with Alex Miller, I was in the dark about how a lot of things work and he gave me clarity so I could make sound decisions this go around and beyond!

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Google Oct 18, 2021

I would highly recommend my friends and family to Jim Ellis Toyota, the service I receive from the whole team was exceptional. One individual that stood out was Alex Miller, I felt he went the extra mile to make sure we were taken care of and there was no heavy pressure sales tactics. Just genuine through and through, if your looking for a new car Jim Ellis Toyota is a great place to start.

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Google Oct 18, 2021

Malcolm Redd is an Awesome salesperson, he was very polite and attentative to my needs. Thanks again Mr Redd for all your help.

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Google Oct 18, 2021

Alex Miller is who you want to talk to. He made my shopping experience great. He listened to me and delivered what he did he could. I'm sending my friends his way.

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DealerRater Oct 18, 2021

Thank you Kelly for helping me into my new car. It was a stressful experience trying to find a car. I met Kelly and he made everything easy. He is very knowledgeable and efficient. Thank you again.

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Google Oct 18, 2021

Buying a car with Alex E Miller was the best experience I have ever had buying a car. He is not your topical sales man. He was considerate of my needs and did not try to sell me something I did not want. Thank Alex for the best experience of buying a car.

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Google Oct 18, 2021

Thank you Kelly for helping me into my new car. It was a stressful experience trying to find a car. I met Kelly and he made everything easy. He is very knowledgeable and efficient. Thank you again.

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Google Oct 18, 2021

I have to say my experience with Kelly Thompson was impressive. He was patient and honest. Mr. Thompson is very professional and his positive attitude definitely contributed to my confidence in making this purchase. Car shopping is not one of my favorite things to do. The process has always been unpleasant met with shady practices and negotiations. For once I walked away feeling good about my purchase.

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Google Oct 18, 2021

The experience I had was excellent Alex Miller went above the mark and made me feel as if I was shopping with a trusted friend who had my best interest in mind! His knowledge of the industry and professionalism made trusting him effortless. If I ever have to buy another car Alex will be the one to sell it to me, if you are looking for a car I suggest you go see Alex!

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DealerRater Oct 18, 2021

Car shopping is not one of my favorite things to do. The process has always been unpleasant met with shady practices and negotiations. I have to say my experience with Kelly Thompson was impressive. He was patient and honest. For once I walked away feeling good about my purchase.

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Google Oct 18, 2021

I had the pleasure of working with Alex E Miller. He was extremely professional and helped my find a nice car within my budget!

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DealerRater Oct 18, 2021

We had the opportunity to purchase our new car through Mallory Roberts, sales associate at your dealership and found her to be very professional, caring, dedicated and most importantly a worker who is very attentive to detail. She made the process of purchasing the vehicle very easy and smooth without any form of complication. We had to complete the purchase during her absence from work she made arrangements for her floor partner Kelly to hand over our keys to us. Kelly was very professional and detailed in showing us the features of the new car, and ensuring that our paperwork ...

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Google Oct 18, 2021

Very good place to shop. Jackie has alot of experience and she was very knowledgeable about Toyota. She did not rush or pressure me and helped me make a great choice for me and my family. If you want stellar service ask for Jackie!

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Google Oct 18, 2021

This place really caters to you. My saleslady Jackie helped me get what I wanted, when I wanted. No pressure.

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Google Oct 18, 2021

Had a great car buying experience with Alex Miller. He made what could have been a stressful situation into a smooth transition. Thanks again. Will definitely come back due to the service you provided.

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DealerRater Oct 18, 2021

The dealership has a great welcoming atmosphere, I found the workers to be very pleasant.

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Google Oct 18, 2021

Don’t think just do!! Jim Ellis Toyota of McDonough is where it’s at and when you get there, ASK FOR MALLORY ROBERTS!! She listens intently and knows her stuff. She will lead and guide you to help you make the best decision for you and your family. Her customer service is one of the best I’ve seen. You will leave a pay of the family!!

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Google Oct 18, 2021

Ask for Alex, he's help me out a lot!!

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Google Oct 18, 2021

I was fortunate to work with Alex E Miller during my car buying experience. Alex's quality of service and attentiveness to ensuring my needs where met superceded my expectations. I Highly recommend contacting Alex on your next purchase;))

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DealerRater Oct 18, 2021

Leon Poole was not just helpful at the time of purchase but has continued to provide excellent customer service on an ongoing basis.

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Google Oct 18, 2021

I purchased my car from Leon and have always been able to continue to reach out to him whenever I have had a question or concern. Great customer service! I will definitely purchase again from him!

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Google Oct 18, 2021

Vehicle was exactly as described, no hard sell, no pushy tactics, it was a fantastic experience overall working with Alex.

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Google Oct 18, 2021

Excellent communication. Great service, very professional. High recommended. We had Alex show us around, he was very friendly, professional and helpful.

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DealerRater Oct 18, 2021

This is my 1st car purchase and I’m so glad I went to Jim Ellis Toyota! Brian was the first salesman I ran into and he made me feel very comfortable. I was well guided through the entire process and I couldn’t have asked for a better experience!

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Google Oct 18, 2021

Alex E Miller is an incredibly helpful salesman. he understood my needs and was able to make me feel comfortable making a decision, highly recommend anyone to him.

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Google Oct 18, 2021

Mr. Fran West was very helpful throughout my visit. He answered all questions that I had and was polite throughout the entire interaction!

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Google Oct 18, 2021

Gary and Jackie made sure I was taken care of with my VIP service! I did not complete my deal at the time because the model that I want is incoming. But she is sure to contact me when it is and I will be there to take delivery.

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DealerRater Oct 18, 2021

Leon Poole is the greatest salesman there is. If you’re ever looking for the perfect car, he’s your guy! He is the Toyota King!

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Google Oct 18, 2021

Loving my Camry ! Thank you to Luis for all your help !

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Google Oct 18, 2021

Malcolm Redd salesman …service was excellent.. very knowledgeable helpful and kind . Made buying a car easy. Thank u sir!

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DealerRater Oct 18, 2021

Leon Poole was extremely helpful when it came to picking out my dream car. He’s the perfect salesman that you would want on your team. He’s knowledgeable, hilarious and helpful and that’s what made my experience even more enjoyable. I could tell he really wanted to help me and not just sell a car just to do it. I highly recommend him and the dealership to anyone I know who’s looking to buy a car.

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Google Oct 18, 2021

Jackie is wonderful and a joy. Great sales person!!

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DealerRater Oct 18, 2021

Leon Poole was the best salesman when he sold us our car! We will be back!!!!

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Google Oct 18, 2021

Shopped with Mr Franchot West and it was a great experience..He was one time and ready to help

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Google Oct 18, 2021

Loved me experience here! More specifically, Jacque N. was absolutely amazing! More than a sales woman, Jacque is superbly professional, knowledgeable, and had a breadth of information to share. Look forward to working with her again in the future!

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Google Oct 18, 2021

I had a great experience with Mr. Leon Poole as my salesman. He was really funny and gave great customer service. I am a satisfied customer!

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Google Oct 18, 2021

I bought my family to Leon Poole. He gave them such a wonderful experience that they bought 5 cars from him and referred more family and friends to him. They said from now on when they are ready to purchase a vehicle they will go see Leon Poole.

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Google Oct 18, 2021

Mallory is the best !!!!!!!!! Customer service is her number one priority and she understands the assignment every time.

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DealerRater Oct 18, 2021

It’s no other GREAT salesman like LEON !! He didn’t pressure me and my wife , he had excellent customer service, and got us a deal of a life time ! I would recommend LEON to everyone and I already have with some of my family!! Thanks again LEON !

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Google Oct 18, 2021

Leon Poole is the best sales rep at this location...

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Google Oct 18, 2021

Mallory has helped me each & every time I’ve inquired about a new vehicle. Her customer service is amazing, she has a forever customer with me!

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Google Oct 18, 2021

Mallory is the best in the business !!!!!

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DealerRater Oct 17, 2021

This dealership was very clean and responsive especially Kelly Thompson! He was awesome and would recommend seeing him when you go jn!

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DealerRater Oct 17, 2021

I bought a vehicle from Mr. Caswell Walker. He was incredibly professional and made the car buying process incredibly easy. His customer service skills were excellent and I will be recommending all my friends and family to come to Jim Ellis Toyota to buy a vehicle from him.

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Google Oct 17, 2021

Mr. Kelly Thompson was extraordinarily helpful on my journey in finding the perfect vehicle to get me back and forth to a new career path chosen. I can honestly say that these folks know what they’re doing here at Jim Ellis Toyota. I would recommend this dealership to any and everyone. Thank you Jim Ellis Toyota of McDonough and Mr. Thompson 👍

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Google Oct 17, 2021

Mallory is the best in the business! You need a new car go see her!

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Google Oct 17, 2021

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DealerRater Oct 17, 2021

Everyone who I interacted with were patient and understanding. It made the experience better . Great work everyone

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Google Oct 17, 2021

Omg!!!! If you’re looking to take your car buying experience to another level do yourself a favor and ask for Jackie!!!❤️❤️❤️ She is amazing periodt!! She is very kind hearted and will educate you throughout the process. You can’t go wrong asking for Jackie!!

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Google Oct 17, 2021

Came to store for a rental car. Was approached by Jackie. She showed me where the service area was. She walked me there not just pointed like a parrot. It’s customer service like this that makes you want to come back and patron this place!

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Google Oct 17, 2021

While visiting this location I was greeted with a warm welcome by Mr. Malcolm Redd. His customer service was awesome and I would recommend him to anyone who is looking to purchase an automobile.

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DealerRater Oct 17, 2021

Kelly did a phenomenal job helping me purchase my new Truck. The process was very quick and efficient. I will definitely refer my friends and family to go see Kelly.

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DealerRater Oct 17, 2021

Mallory exceeded all my expectations! She was phenomenal and so pleasant to work with! I would recommend you going to see Ms. Mallory! 😃

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Google Oct 17, 2021

I had the best experience with Mallory Roberts! She listened to all my questions and found the perfect vehicle for me. She was pleasant and knowledgeable! Such a bubbly personality 😃 I recommend going to Jim Ellis Toyota and seeing Mallory, she’s the best!!!

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Google Oct 17, 2021

I normally don't write a review but I decided to take the time out since I had a wonderful salesperson Malcolm Redd. He just gave me that warm and fuzzy feeling so I had to let others know. If any of my friends are looking for a vehicle I will send them (Malcolm Redd) his way.

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Google Oct 17, 2021

I had a wonderful experience with Malcolm Redd. He took care of all my needs and answered all my questions. I would recommend Malcolm and Jim Ellis Toyota to any of my friends.

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Google Oct 17, 2021

Fran West is Awesome!

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DealerRater Oct 17, 2021

If you need to buy a car, Mr. Caswell Walker is your guy. He goes above and beyond to make your experience truly amazing.

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Google Oct 17, 2021

Mallory was a great help! And had great customer service! I will be telling all of my friends and family to come here!! Thank you for making this an easy experience for me Mallory!!!!

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Google Oct 17, 2021

Mallory was so unbelievably nice and understanding! She made my experience feel great. I definitely recommend her when you decide to get a car. She doesn't disappoint. Thank you so much!!

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Google Oct 17, 2021

Malcolm Redd is a very informative and knowledgeable sales person. I recommended him to my co worker.

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Google Oct 17, 2021

Shoutout to the salesman Kelly for helping me out with my purchase. Shows knowledge of the car and proves he’s a valuable asset to the business

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Google Oct 17, 2021

Got to say I personally enjoyed working with Mr. West is the best. I felt so comfortable with the decision I made being a new mom with a new nice car leaving the lot was beyond comfortable after got out 2 your change…that counts.. all in all I’ll keep going to Mr. West for as long as I need to vroom vroom vroooooom!

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DealerRater Oct 17, 2021

I had a wonderful experience today at Jim Ellis Toyota. Kudos to sales consultant Mr. Franchot West and Mr. Randy R. in Finance for their expertise and absolute professionalism. I'll continue to do business with Jim Ellis Toyota in the future.

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DealerRater Oct 17, 2021

Alex E Miller is a great customer service agent, came into Toyota with less knowledge but got all l needed to know about my dream car

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Google Oct 17, 2021

Malcolm redd was very knowledgeable helpful pleasant and patient I would certainly recommend that you visit him when you're at Jim Ellis Toyota

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DealerRater Oct 17, 2021

Working with Rose was the best experience I’ve ever had in a purchasing a vehicle EVER!!! This awesome saleswoman knows her product and answered EVERY question I had. Most importantly, her beautiful spirit put me at ease since my experiences in the past haven’t been so good. When and if I decide to purchase again the ONLY person I want to work with is Ms. Rose!!!!! I would refer her to any of my friends and family. Your company is lucky to have a gem like her!!!!

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DealerRater Oct 17, 2021

Kelly was the best. He communicated very well with me, he listened to my needs and delivered. I love my new car and I will definitely be back.

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Google Oct 17, 2021

Jackie Ndukwe I want to thanks you for excellent customer service! If you need a car definitely go see Jackie she cares about her customer 😎

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DealerRater Oct 17, 2021

A perfect experience!! I will recommend them to all my friends and family. My salesman was the BEST!!

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DealerRater Oct 17, 2021

Thank you Kelly for a fun and easy buying experience. He was very efficient. Though he took his time, it felt like I was in and out the dealership in 15 minutes! He made sure all my needs were met. I will definitely be coming back for my next purchase

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Google Oct 17, 2021

Fran West were very friendly and helpful, with me and my daug. When looking for her a car. Great saleman.

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Google Oct 17, 2021

I was very impressed with the helpful staff. Jermoy Jones was very helpful and patient with me and my family. I will definitely recommend this dealership to family and friends.

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DealerRater Oct 17, 2021

Kelly was so awesome and a great salesman. I came in on a particular car and left with something better. I love it I will definitely buy more cars from him in the future.

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