Customer Testimonials
Taking my vehicle in for Service is on my list of The 5 Things I least like to do. Today upon arrival to the Service Department I had the pleasure of having Oscar Johnson check in my vehicle. Mr. Johnson greeted me with a smile and immediately made me feel that my patronage is greatly appreciated. Thank you Mr. Johnson for excellent customer service. If you choose Jim Ellis Toyota of McDonough for your vehicle service needs, ask for Oscar Johnson as your Service Advisor for a great experience.
They were very professional and they went above and beyond for me. Great service from Czech Mills
This is our third new vehicle purchased from Jim Ellis Toyota. Kelvin Walker found us THE car very quickly and David Washington was awesome through the entire car buying experience. We appreciate them!
Sales personnel were very Professional across the board. Cars for sale well kept and exceptionally clean
Got my oil changed in under an hour .Katie my service advisor was very professional in handling this service for me. I will come back 4:my next service.. Ty.
I want to first of all Thank the Most High for blessing me and directing me to Jim Ellis Toyota, McDonough, Georgia and the assistance of the most qualified, coolest, calm, experienced Salesperson, Erroll McKnight. From start to finish, the car buying experience was hassle free, no Stress, and no worries. I’ve had nothing but great experiences with this dealership. Erroll McKnight handled the process exceptionally. I am looking forward to sending Erroll future customers. Thanks Again! I give Erroll a Customer Service score of 100!
It's good and I am ok with it . Nothing more to say. Thank you
It was a pleasure working with Neil. He kept me up to date, was honest and professional.
Since my car is how I go everywhere, I am not right when my car is not right. Oscar got my car checked, repaired, and ready to go quickly. I can tell that he cares about me as a person, and I appreciate this.
Malcolm and Ali were a great help in getting my new car! Thank you all so much!
Great service
They communicate very well. I am able to drop my car off and pick it up within a few hours
Bottom Line Up Front: Jim Ellis Toyota is operating at 5 star quality levels in terms of customer service, commitment, and honesty- they have an amazing team and I'd like to take the time to recognize both Mr. Leon Poole and Mr. Michael Green!!! In short, stop looking anywhere else as this is the place to go hands down! Story Time: The family and I knew we were looking into trading our vehicle in so that we could upsize into a truck to meet work and family needs. Originally, we were already on the road physically going to visit a ...
The service tech is so pleasant and efficient on their job. From you enter service is impeccable, they let you feel like family.
Quick, easy, they know what they're doing. Good customer service as soon as I drove up.
Bottom Line Up Front: Jim Ellis Toyota is operating at 5 star quality levels in terms of customer service, commitment, and honesty- they have an amazing team and I'd like to take the time to recognize both Mr. Leon Poole and Mr. Michael Green!!! In short, stop looking anywhere else as this is the place to go hands down! Story Time: The family and I knew we were looking into trading our vehicle in so that we could upsize into a truck to meet work and family needs. Originally, we were already on the road physically going to visit a ...
Good service, friendly employees but I never received my free tank of gas with the purchase of my SUV
They worked with me to find the best financing and best deal possible all the staff were friendly and very helpful in my shopping experience. Not pushy or overbearing.
I don’t have fifteen words.Service is great I couldn’t ask for a better dealership
Great place to have your care serviced it was fast and professional. Thanks for a great job. Cynthia
My views on this dealership have never been positive until now. They got me in and out in a timely fashion and went above and beyond.
This is the second time that I have been here. Being a new owner of a Toyota Prius there are a lot of things that I don't understand. But each time that I've been here they've been extremely patient with me. Taking your time to explain and break down difference in my car has made a world of difference for me. For this car in particular I wouldn't take it anywhere else.
Went to another Toyota Dealership on the Westside. They treated me like I was slow I’m just saying. When I got to Ellis Dealership to say the lest they are straight up business and stick to details and they stick to their word. It was my pleasure 😇 to do business with this dealership plus great customer deals for doing business with them.
Mr. Oscar Johnson's custom service was outstanding. I felt like I was his only custom. I felt like he went above and beyond the normal. I would definitely recommend anyone to visit this location.
Great Service and courteous staff.
Jim Ellis Toyota is very productive! So far, their most valued worker we been with was Malcolm Redd. Whenever there is a car available he is up for the job to let you know as soon as possible.
Vert good professional service. Neil Williams knows how to treat customers with courtesy and answer their questions and concerns. The other staff are friendly and you are greeted with individual attention. This was the best attention I have received at any car dealership when purchasing a vehicle. Thanks y'all.
They was so helpful and have a great personalities! Customer service is is A1! Thank you so much for all you guys help and laughs!
Great service, got right to the problem as stated. Smelt burning oil. Still smell a little but I was told they found a plastic bag that got stuck. They had to scratch the rest of the plastic off.
Service is excellent. I don't let anybody else touch my Prius.
I should have bought a vehicle from here. Service department is phenomenal. My service advisor went above and beyond my expectations. Her name is Victoria. She listens to my concerns and took care of the problem with my vehicle. At Jim Ellis, expects the best!
Very Good service and everyone is very friendly. Wait time is getting better over all good
Gracias por atendernos de la mejor manera salí muy satisfecho de la tienda gracias nuevamenfe
La atención muy buena 👏 súper rápida yo recomiendo a Saarahi Ruiz me ayudo con la compra de mi Rav4 🙏🤍
Sara es muy buena persona tengo pensado ir a comprar un corolla con ella
Great Customer Service we ran into Saaraahi and she was great get your car from her!!! 😁
I have enjoyed my dealings with Jim Ellis Toyota very much. The team was very friendly, professional and helpful. Sara did a great job as did the rest of your staff and I look forward to passing this information to my friends
She is literally the best!!!! Been waiting to get my first car forever and got it with her
Worked with Sara been following up with me for the last three months customer report was excellent got in took care and left look forward to working with her again.
Malcolm and Ali was so amazing! Excellent customer service! I will always recommend them to any of my friends and family!! Thank you guys!!
OMG!!!!! This was absolutely the best and quickest experience I’ve ever had buying a car. I was looking for a new car on Wednesday and end up getting it on Friday. Neil was awesome and very informative. This man knows what he’s doing. Neil made sure I was comfortable before making a purchase. I look forward to referring my friends and family to Jim Ellis Toyota of McDonough.
OMG!!!!! This was absolutely the best and quickest experience I’ve ever had buying a car. I was looking for a new car on Wednesday and end up getting it on Friday. Neil was awesome and very informative. This man knows what he’s doing. Neil made sure I was comfortable before making a purchase. I look forward to referring my friends and family to Jim Ellis Toyota of McDonough.
Neil is the best dealer at Jim Ellis Toyota McDonough. Got good customer service and very helpful in customer satisfaction.
Literally the best!!! Please if you get a car go to Sara, she handles business! Literally made my day!
I came in with my friend to get a car and she had us out the door two with cars in no time! Very good Sales person and fun to work with! Thank you Saarahi!
Awesome! Ask for Malcolm, the absolute best!!
Great sales woman and did everything to get us two cars!! Thank you to Saarahi!
OMG!!!!! This was absolutely the best and quickest experience I’ve ever had buying a car. I was looking for a new car on Wednesday and end up getting it on Friday. Neil was awesome and very informative. This man knows what he’s doing. Neil made sure I was comfortable before making a purchase. I look forward to referring my friends and family to Jim Ellis Toyota of McDonough.
Saarahi Ruiz is the BEST!!!!! Definitely shop with her for any of your needs
Awesome experience! Malcolm is the absolutely best, hands down!!
Neil has a good customer service skills and I love his interactions with me. Good negotiation to satisfy customers.
The Service team id very knowlegable
I enjoyed my time here at the dealership. They took their time and made sure all my questions was answered!
Very pleasant and being able to be taken home instead of waiting there is so important for us!! People who have chronic illnesses can't easily wait long comfortably. Thank you!!
Salesman and his team were very helpful and thorough
I was so relieved that I didn't have to wait 3 hrs to get oil change and tire rotation it looks like they have more technicians at work and the wait time is much better
Sara Ruiz was a great help, got just the right vehicle!
The customer service iwas excellent and the service advisor gave me a complete evaluation of the my vehicle. My visit was satisfactory.
Great service by the service dept. They went over and above to solve our issue. I will definitely be back. A satisfied customer.
Sara Ruiz was a great help, got just the right vehicle!!! Very happy! Thank you
Great job by the service person that checked me in and the coffee was good
David Washington was great to work with on the purchase of my new Highlander! David is a knowledgeable professional. He took the time to thoroughly answer all my questions and explain the process. This is the second vehicle that I have purchased with Jim Ellis Toyota of McDonough. Everyone at Jim Ellis Toyota of McDonough works together to take care of the customer. I appreciate the customer service and service excellence that they deliver.
The customer service was Awesome. I was in and out in an hour. Keep up the good work
My car was repaired properly. I had great Experience & Reccomend others! Raymond was very professional.
Quick service as always. Checked everything out to make sure my car is safe and secure to drive 5000 more miles!!
Been waiting for a Hybrid Rav4 for months but Speaking with sara I've decided to purchase a normal Rav4 and im happy with my decision I love my car
David Washington was great to work with on the purchase of my new Highlander! David is a knowledgeable professional. He took the time to thoroughly answer all my questions and explain the process. This is the second vehicle that I have purchased with Jim Ellis Toyota of McDonough. Everyone at Jim Ellis Toyota of McDonough works together to take care of the customer. I appreciate the customer service and service excellence that they deliver.
Came in to schedule an appointment squeezed me in same day. Very personal able. Highly recommend
My service advisor was one of the best he made sure my daughter and I was comfortable in the waiting area. He offered upon arrival to wash my car. He even check in on us when the wait was longer than anticipated . He stayed on the phone with the warranty company to ensure I was getting what I needed from the company. Hats off to him I give him 10 out 10
I’ve purchased four vehicles from Jim Ellis Toyota, the dealership is wonderful! One of my vehicles was problematic within 10,000 miles. Each time I took the vehicle for service, I was provided excellent customer assistance. Jim Ellis assisted me in replacing the problem vehicle to a newer vehicle… All was well!!! I haven’t had any problems since. When I take my vehicle for maintenance, I’m in and out. Customer service is outstanding, the staff are friendly, especially my salesman Mr. David Washington and Oscar Johnson (service dept)…. they’re the BEST!
Great service, trusted, enjoy the barista!
This was my first time buying a brand new car and my first Toyota. Mr. Leon Poole made the experience spectacular. Everything went smooth, efficient and he was very knowledgeable.Overall, he was phenomenal and made the experience special. He definitely went above and beyond my expectations! I definitely recommended him for when you’re thinking of stopping by. 🙂 Toyota Camry SE 2023.
The service was great, it did not take long for my service. It was a friendly environment.
1st visit was a good experience, excellent customer service, and I got my vehicle back when it was promised, thumbs up.
Reid is ALWAYS my favorite. He is extremely knowledgeable, friendly, and approachable. He is always willing to help and easy to talk to. Every service advisor needs to be trained by Reid
The staff was helpful, and resolved the issue quickly.
Quality service, positive attitude.
Purchased my first car (Toyota Rav4). Had a great service and hospitality. Thank you Mr. Hudson and Mr. Will. 🙂
Very impressive overall, we have now purchased a couple of new vehicles from Jim Ellis, and can’t say how easy as well as stress free the transaction. Would highly recommend.
My experience at Jim Ellis Toyota was quick, professional, and reliable. Have purchased my vehicle there and continue to maintain my vehicle there.
Quick turn around time . Knowledgeable staff. Didn’t try to upswell me. Car was cleaned
Service was great, and the employees were very helpful to me and towards each other. Mr. Donald Smith was the gentleman that sold me my truck and he kept me up to date as far as the delivery of my truck goes because it took a few months to get it. One the truck arrived the contacted me right away to let me know it was here. He had help from another co worker Mr. Neil Williams who was very informative about the entertainment system in the vehicle. Much thanks to you all for your help.
Employees were pleasant and professional. They made me feel like I was a worthy customer and that they genuinely cared about the “health” of my vehicle. That was very important to me. Overall, I had a great experience @ Jim Ellis and I plan to return in the future.
I always come back to Jim Ellis Toyota of McDonough because they always take care of me. My daughter was looking for a bigger vehicle but she was undecided on which vehicle to choose. Cory welcomed us in with open arms, even held my granddaughter to keep the sun out of her face while we walked the lot to look at cars. Cory was very patient with us and my granddaughter while we took our sweet time trying to decide the right vehicle. Gary came to talk and play with her as well. Javon was just as polite, understanding and ...
I always come back to Jim Ellis Toyota of McDonough because they always take care of me. My daughter was looking for a bigger vehicle but she was undecided on which vehicle to choose. Cory welcomed us in with open arms, even held my granddaughter to keep the sun out of her face while we walked the lot to look at cars. Cory was very patient with us and my granddaughter while we took our sweet time trying to decide the right vehicle. Gary came to talk and play with her as well. Javon was just as polite, understanding and ...
Jaylen our sales rep was extremely helpful in our new Camero purchase from order to delivery. Thank you Jaylen.
I always come back to Jim Ellis Toyota of McDonough because they always take care of me. My daughter was looking for a bigger vehicle but she was undecided on which vehicle to choose. Cory welcomed us in with open arms, even held my granddaughter to keep the sun out of her face while we walked the lot to look at cars. Cory was very patient with us and my granddaughter while we took our sweet time trying to decide the right vehicle. Gary came to talk and play with her as well. Javon was just as polite, understanding and ...
I had an appointment for regular maintenance. The service attendant was professional, and service was prompt and economical.
I like dealing there and the car seems to agree. I am hoping to get a lot more miles out of it Thank you!
Excellent job handling our car buying experience. Will definitely recommend Neil Williams in the future
John & Leon was GREAT!! Also Darrell. Everyone was great and very helpful. Made sure I left HAPPY, &satisfied. They worked with me . I’m thankful .
Carlos Diaz was the best! He got me the car i wanted in the price range that I wanted. Very professional and easy to talk to.
Carlos Diaz was the best! He got me the car i wanted in the price range that I wanted. Very professional and easy to talk to.
Jim Ellis Toyota of McDonough provides such excellent customer service. My visit on Tuesday exceeded my expectations! They were friendly, quick and efficient. Oh, and did I say QUICK! Thank you Jim Ellis Toyota!
Carlos Diaz was very helpful and accommodating. Never felt pressured and I highly recommend getting a car from here and ask for Carlos.
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