Customer Testimonials in McDonough GA

Mr Poole was extremely nice and patient with us as we asked all of our questions. He seems to genuinely care. Many thanks for finding us the right vehicle at the right price!

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Leon & Nicolette were a amazing as well as Mike Green. Leon always gives me royal service on all my sales!

I had an absolutely wonderful experience yesterday working with Nicolette Brown. She was professional, friendly, knowledgeable, and incredibly helpful throughout the entire car-buying process. She took the time to answer all my questions, made sure I understood my options, and never made me feel pressured. Her patience, honesty, and positive attitude made the experience smooth and enjoyable. It's clear that she genuinely cares about her customers and goes above and beyond to provide excellent service. I highly recommend her to anyone looking to purchase a vehicle. She made the entire experience a great one! Thank you, Nicolette for everything!

We worked with Leon in sales and Mike in Finance and had an excellent experience! Both were friendly and knowledgeable! We found the right car for the right price and were very happy with the trade in value. Many thanks for a great experience!! Leon and Mike are awesome! Go see them!

Arianna is so awesome very sweet and patient thank you for the sale and KP in finance was great as well Thanks Jim Ellis.

Excellent Service

We was greeted by Hudson and he immediately got on it and made our experience comfortable and stress free. He was patient and listened to what we were looking for. He made sure our payments were affordable. I thought I was going to walk out with a pre-owned vehicle but it was even better was blessed with a 2027 Toyato Camry SE. Thank you for your great customer service and knowledge.

I found a car I liked on the Jim Ellis website. I submitted some information and I was promptly contacted by Josh Orellana. He took the time to send me a video of the car I was looking at. I wasn't able to make it to the dealership right away but he stayed in touch with me. When we got to the dealership he was friendly, professional and patient. He made the entire process stress free. I would definitely do business when him and Jim Ellis again.

I really enjoyed working with Josh! I reached out to the dealership online and he replied back to me very quickly. He sent me a video of the car I was looking at which was very helpful. He made the purchase of the car very easy as was very truthful in answering questions that I had. I had an awesome experience.

I wasn't expecting to purchase a vehicle I was just coming to look. Then I met Josh he was so good! Very professional and he actually cared. Thank you for my new SUV!

Really enjoyed working with Josh! He was friendly, professional and patient. He was knowledgeable about the car we purchased and made the buying experience stress free. I highly recommend working with him and buying at Jim Ellis Toyota.

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wonderful experience,even though it was a Saturday as soon as I pulled up they treat you so kind and Mr Reid was absolutely wonderful not pushing but explain why I need other services which made me feel so good 😊 thanks Jim Ellis for training all your staff how to deal with people and I love Mrs Judy!

Josh was amazing. Came in with a game plan on what we wanted and he helped us achieve that goal perfectly. Definitely went above and beyond to help my wife and me drive away with a great deal in a new car

Amari Holland was very kind, patient and helped me through the process of securing my beautifully blue Toyota!

I am extremely disappointed with my experience at Toyota of McDonough (Jim Ellis), particularly the complete lack of accountability and communication. I was a longtime customer when I lived in Henry County. Several years ago, I purchased a battery from this dealership that was marketed as having a lifetime warranty. My understanding was that if it ever failed, I could return for a replacement at no additional cost. A few weeks ago, my mechanic tested my battery after I noticed my push-to-start vehicle struggling to start and confirmed it was bad. Since I had purchased a lifetime warranty battery from ... Read More

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Google - Nov 7, 2026

I am extremely disappointed with my experience at Toyota of McDonough (Jim Ellis), particularly the complete lack of accountability and communication. I was a longtime customer when I lived in Henry County. Several years ago, I purchased a battery from this dealership that was marketed as having a lifetime warranty. My understanding was that if it ever failed, I could return for a replacement at no additional cost. A few weeks ago, my mechanic tested my battery after I noticed my push-to-start vehicle struggling to start and confirmed it was bad. Since I had purchased a lifetime warranty battery from Toyota of McDonough, I returned on October 19th for a replacement. I was told there would be approximately a four-hour wait due to understaffing. I accepted that and waited. After nearly three hours, my mother, who had come to meet me for dinner with my grandmother, went inside to question why the replacement was taking so long when the issue had already been identified. Suddenly, things started moving, and I was out within approximately 30 minutes. Unfortunately, the original starting issue never went away. Just 11 days later, on October 30th, my vehicle completely failed to start. After several attempts and help from family, we managed to get it running, but even after charging the battery overnight, it would only start while connected to the charger. While dealing with this situation, I called Toyota of McDonough and specifically requested the service advisor who had helped me previously. I explained what was happening and was promised a callback. I also questioned why I should have to pay to tow my vehicle back when the battery they had just installed appeared defective. My concerns were acknowledged, and I was told the advisor was with another customer and would call me back. He never did. Rather than continue dealing with an unreliable vehicle, my uncle and I went to AutoZone and purchased another battery for approximately $250. AutoZone tested the battery Toyota had installed and confirmed it was bad. I have photographs documenting the test results. I then made another attempt to resolve this with management. I called and requested a manager. After being placed on hold, I was told the manager was busy but would call me back before leaving for the day. Once again, nobody followed up. I even considered that the manager may have returned my call and my phone's spam blocker prevented it from coming through. However, the dealership has my number and regularly communicates with me by text regarding service appointments. A simple text asking me to return the call would have been reasonable. Especially considering how readily they share my information with their sales team so they can contact me about buying my vehicle back. They clearly know how to reach me when they want something from me, but that effort seems nonexistent when I'm requesting assistance. I originally paid approximately $300–$400 for this lifetime warranty battery. I now have a working battery, but I'm also out an additional $250 because the dealership's replacement failed within 11 days. I wasn't asking for anything unreasonable. I wanted to speak with management and discuss a fair resolution. Given that I purchased a lifetime warranty battery and the replacement failed almost immediately, I believe a 50% refund of my original purchase would be a reasonable starting point. I also have serious questions about their quality-control process. Was the replacement battery even tested before installation? How does a dealership install a battery that tests bad just 11 days later, especially when the original starting issue never went away? This entire experience has been absolutely abhorrent and ridiculous. The defective replacement is bad enough, but the repeated failure to communicate, take accountability, or even return a customer's phone call is completely unacceptable. I expected so much better from a dealership I trusted for years.

Saleman Calvin Brown was great to work with, him and his manager did play the usual sales games you find at most places. They went above and beyond.

The sales process was great! Leon Poole was excellent answering all questions during the whole experience.

Zachery was OUTSTANDING to work with and made the whole process effortless and enjoyable. I love my new 4Runner!

I worked with Kameron and he was so great! He helped me pick a car that was within my budget, went above and beyond to make sure I was comfortable and I understood everything since I came alone. If you’re looking for your new car ask for Kameron he was truly an angel sent from above🤍 he even took my pictures for me!

Jim Ellis Toyota of McDonough is always a great place to buy a vehicle and their service department has been top-notch since we’ve been using them. This is the third vehicle we’ve purchased from them. We recently purchased a new Sienna and had the pleasure of working with Zachery Leduc. He’s such a gem! He’s knowledgeable, professional and patient. We never felt rushed or unheard. Our new van was about 2 weeks out when we purchased it, so Zach found us a very nice loaner vehicle for that time period. He kept us up to speed on ... Read More

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Google - Nov 5, 2026

Jim Ellis Toyota of McDonough is always a great place to buy a vehicle and their service department has been top-notch since we’ve been using them. This is the third vehicle we’ve purchased from them. We recently purchased a new Sienna and had the pleasure of working with Zachery Leduc. He’s such a gem! He’s knowledgeable, professional and patient. We never felt rushed or unheard. Our new van was about 2 weeks out when we purchased it, so Zach found us a very nice loaner vehicle for that time period. He kept us up to speed on when our vehicle would arrive. When our pick up date came, Zach was as excited as we were, and it felt like he was celebrating with us! He made it an enjoyable experience for us. We appreciate you Zach! Jim Ellis, you are so lucky to have such a great staff.

Our experience with Zachery was a 10 out of 10. He was very knowledgeable about the vehicle we purchased, and was able to provide the extra add-ons we purchased when the vehicle arrived at the dealership. Also, our trade-in was not in the best mechanical shape. Knowing this he arranged for us to get a loaner vehicle until our Sienna arrived. Zach is an outstanding employee and Jim Ellis is lucky to have him on board. Thanks again for the wonderful experience!

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Great experience! Zak and the team were very flexible and accommodating to my needs and wants as a customer! Will definitely recommend doing business with him.

Very friendly fast and helpful

Zac help me and was very professional and patient. I was out of the car lot in no time . The staff was very friendly

Great flexible staff!! Zak was very professional and kept a clear communication throughout the whole process!

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My sales representative Zachery Leduc was very respectful and professional. He made the whole car buying process very easy and smooth. The day I arrived at the dealership he arranged for a test drive and after getting back to the dealership we started the paperwork. He communicated with my credit union often and punctually. During the whole process he stayed on top of everything. Before I drove off, he took his time to explain everything about the new CarPlay software, connected my phone to the car and set everything up for me in the car. The sales manager Mallory and ... Read More

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Google - Nov 3, 2026

My sales representative Zachery Leduc was very respectful and professional. He made the whole car buying process very easy and smooth. The day I arrived at the dealership he arranged for a test drive and after getting back to the dealership we started the paperwork. He communicated with my credit union often and punctually. During the whole process he stayed on top of everything. Before I drove off, he took his time to explain everything about the new CarPlay software, connected my phone to the car and set everything up for me in the car. The sales manager Mallory and the finance manager were also very helpful and professional. All in all, my car buying experience at Jim Ellis Toyota of McDonough has been excellent.

Great service. Professional and very knowledgeable staff.Just went in for a recall and it must have been no more than an hour I was out of there. Nice little cafe/waiting area. Thank You 😊

Very friendly people, salespeople were very helpful. Great place. I am definitely going back

I had a wonderful experience working with Joshua Orellana at the dealership. When I purchased my vehicle, my husband had passed away just 13 months earlier, and this was my first time buying a car on my own. Needless to say, it was an emotional and somewhat overwhelming experience for me. Joshua was incredibly kind, patient, understanding, and helpful throughout the entire process. He made me feel comfortable, never pressured me, and took the time to answer all my questions. His compassion and professionalism made what could have been a difficult experience so much easier. I am truly grateful for the ... Read More

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Yelp - Nov 3, 2026

I had a wonderful experience working with Joshua Orellana at the dealership. When I purchased my vehicle, my husband had passed away just 13 months earlier, and this was my first time buying a car on my own. Needless to say, it was an emotional and somewhat overwhelming experience for me. Joshua was incredibly kind, patient, understanding, and helpful throughout the entire process. He made me feel comfortable, never pressured me, and took the time to answer all my questions. His compassion and professionalism made what could have been a difficult experience so much easier. I am truly grateful for the way he treated me and for the care he showed. I highly recommend Joshua to anyone looking to purchase a vehicle. He's the kind of person who goes above and beyond. Thank you, Joshua, for making a difficult first experience on my own such a positive one!

I had a wonderful experience working with Joshua Orellana at the dealership. When I purchased my vehicle, my husband had passed away just 13 months earlier, and this was my first time buying a car on my own. Needless to say, it was an emotional and somewhat overwhelming experience for me. Joshua was incredibly kind, patient, understanding, and helpful throughout the entire process. He made me feel comfortable, never pressured me, and took the time to answer all my questions. His compassion and professionalism made what could have been a difficult experience so much easier. I am truly grateful for the ... Read More

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Google - Nov 3, 2026

I had a wonderful experience working with Joshua Orellana at the dealership. When I purchased my vehicle, my husband had passed away just 13 months earlier, and this was my first time buying a car on my own. Needless to say, it was an emotional and somewhat overwhelming experience for me. Joshua was incredibly kind, patient, understanding, and helpful throughout the entire process. He made me feel comfortable, never pressured me, and took the time to answer all my questions. His compassion and professionalism made what could have been a difficult experience so much easier. I am truly grateful for the way he treated me and for the care he showed. I highly recommend Joshua to anyone looking to purchase a vehicle. He's the kind of person who goes above and beyond. Thank you, Joshua, for making a difficult first experience on my own such a positive one!

Joshua was great work with and made everything run smoothly

My sales representative Zachery Leduc was very respectful and professional. He made the whole car buying process very easy and smooth. The day I arrived at the dealership he arranged for a test drive and after getting back to the dealership we started the paperwork. He communicated with my credit union often and punctually. During the whole process he stayed on top of everything. Before I drove off, he took his time to explain everything about the new CarPlay software, connected my phone to the car and set everything up for me in the car. The sales manager Mallory and ... Read More

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DealerRater - Nov 3, 2026

My sales representative Zachery Leduc was very respectful and professional. He made the whole car buying process very easy and smooth. The day I arrived at the dealership he arranged for a test drive and after getting back to the dealership we started the paperwork. He communicated with my credit union often and punctually. During the whole process he stayed on top of everything. Before I drove off, he took his time to explain everything about the new CarPlay software, connected my phone to the car and set everything up for me in the car. The sales manager Mallory and the finance manager were also very helpful and professional. All in all, my car buying experience at Jim Ellis Toyota of McDonough has been excellent.

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Joshua Orellana and the entire team at Jim Ellis made purchasing a new vehicle for my daughter and incredibly seamless and enjoyable experience. From beginning to end, Joshua kept us informed every step of the way, ensuring we always knew what to expect throughout the process. His knowledge of the new Toyota Rav4 Plu-in Hybrid XSE was exceptional. With the tremendous number of features and options available on this vehicle, Joshua took the time to explain everything and made sure we felt comfortable and confident with our purchase. Buying a vehicle should be an exciting experience, especially when its for ... Read More

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Yelp - Nov 3, 2026

Joshua Orellana and the entire team at Jim Ellis made purchasing a new vehicle for my daughter and incredibly seamless and enjoyable experience. From beginning to end, Joshua kept us informed every step of the way, ensuring we always knew what to expect throughout the process. His knowledge of the new Toyota Rav4 Plu-in Hybrid XSE was exceptional. With the tremendous number of features and options available on this vehicle, Joshua took the time to explain everything and made sure we felt comfortable and confident with our purchase. Buying a vehicle should be an exciting experience, especially when its for your kids, and Jushua and the Jim Ellis team made sure it was just that. I cannot recommend Joshua Orellana and Jim Ellis highly enough. If you're in the market for a new vehicle, do yourself a favor and give them the opportunity to earn your business before shopping elsewhere. You'll be glad you did!

Joshua Orellana and the entire team at Jim Ellis made purchasing a new vehicle for my daughter and incredibly seamless and enjoyable experience. From beginning to end, Joshua kept us informed every step of the way, ensuring we always knew what to expect throughout the process. His knowledge of the new Toyota Rav4 Plu-in Hybrid XSE was exceptional. With the tremendous number of features and options available on this vehicle, Joshua took the time to explain everything and made sure we felt comfortable and confident with our purchase. Buying a vehicle should be an exciting experience, especially when its for ... Read More

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Google - Nov 3, 2026

Joshua Orellana and the entire team at Jim Ellis made purchasing a new vehicle for my daughter and incredibly seamless and enjoyable experience. From beginning to end, Joshua kept us informed every step of the way, ensuring we always knew what to expect throughout the process. His knowledge of the new Toyota Rav4 Plu-in Hybrid XSE was exceptional. With the tremendous number of features and options available on this vehicle, Joshua took the time to explain everything and made sure we felt comfortable and confident with our purchase. Buying a vehicle should be an exciting experience, especially when its for your kids, and Jushua and the Jim Ellis team made sure it was just that. I cannot recommend Joshua Orellana and Jim Ellis highly enough. If you're in the market for a new vehicle, do yourself a favor and give them the opportunity to earn your business before shopping elsewhere. You'll be glad you did!

Great help with Nicole's Brown! Very pleased!

I had a wonderful experience working with Joshua Orellana. When I purchased my vehicle, my husband had passed away just 13 months earlier, and this was my first time buying a car on my own. Needless to say, it was an emotional and somewhat overwhelming experience for me. Joshua was incredibly kind, patient, understanding, and helpful throughout the entire process. He made me feel comfortable, never pressured me, and took the time to answer all my questions. His compassion and professionalism made what could have been a difficult experience so much easier. I am truly grateful for the way he treated ... Read More

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DealerRater - Nov 3, 2026

I had a wonderful experience working with Joshua Orellana. When I purchased my vehicle, my husband had passed away just 13 months earlier, and this was my first time buying a car on my own. Needless to say, it was an emotional and somewhat overwhelming experience for me. Joshua was incredibly kind, patient, understanding, and helpful throughout the entire process. He made me feel comfortable, never pressured me, and took the time to answer all my questions. His compassion and professionalism made what could have been a difficult experience so much easier. I am truly grateful for the way he treated me and for the care he showed. I highly recommend Joshua to anyone looking to purchase a vehicle. He's the kind of person who goes above and beyond. Thank you, Joshua, for making a difficult first experience on my own such a positive one!

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Joshua Orellana and the entire team at Jim Ellis made purchasing a new vehicle for my daughter and incredibly seamless and enjoyable experience. From beginning to end, Joshua kept us informed every step of the way, ensuring we always knew what to expect throughout the process. His knowledge of the new Toyota Rav4 Plu-in Hybrid XSE was exceptional. With the tremendous number of features and options available on this vehicle, Joshua took the time to explain everything and made sure we felt comfortable and confident with our purchase. Buying a vehicle should be an exciting experience, especially when its for ... Read More

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DealerRater - Nov 3, 2026

Joshua Orellana and the entire team at Jim Ellis made purchasing a new vehicle for my daughter and incredibly seamless and enjoyable experience. From beginning to end, Joshua kept us informed every step of the way, ensuring we always knew what to expect throughout the process. His knowledge of the new Toyota Rav4 Plu-in Hybrid XSE was exceptional. With the tremendous number of features and options available on this vehicle, Joshua took the time to explain everything and made sure we felt comfortable and confident with our purchase. Buying a vehicle should be an exciting experience, especially when its for your kids, and Jushua and the Jim Ellis team made sure it was just that. I cannot recommend Joshua Orellana and Jim Ellis highly enough. If you're in the market for a new vehicle, do yourself a favor and give them the opportunity to earn your business before shopping elsewhere. You'll be glad you did!

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Leon Poole with Jim Ellis was absolutely amazing. He answered all of our questions and made sure we got exactly what we wanted. I highly recommend him for anyone buying a new car in the future.

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I’ve never had such an easy car buying experience! Everyone was helpful. Everyone was understanding. and Everyone was kind regards all my troubles and questions. They provide everything you ask for. The sales manager Alexandria was super helpful! Helped me so much and answered all my questions and provided me with all the helpful information to help my car buying experience go smoothly, which help ease my mind about this dealership. Even with my pre approval they worked professionally and were nice regardless! And my sales agent Arsyndrea got me in touch with the manager and helped signing documents ... Read More

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Google - Oct 30, 2026

I’ve never had such an easy car buying experience! Everyone was helpful. Everyone was understanding. and Everyone was kind regards all my troubles and questions. They provide everything you ask for. The sales manager Alexandria was super helpful! Helped me so much and answered all my questions and provided me with all the helpful information to help my car buying experience go smoothly, which help ease my mind about this dealership. Even with my pre approval they worked professionally and were nice regardless! And my sales agent Arsyndrea got me in touch with the manager and helped signing documents easy, fast, and smooth step by step. Thank you Jim Ellis Toyota of McDonough for helping with my beautiful new truck!

While this is the usual dealership I go to because it’s the closest, I was highly unimpressed with the way I was treated here. All mileage services were fine until I needed my brakes fixed. Recently, my brakes have been acting up and there was a certain deal going around the time, so we asked Oscar about it. At first he was talking us through it, but then it got worse. We suggested we wanted the deal instead of having to pay for extra things and he basically said to pay for everything separately which isn’t a good ... Read More

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Google - Oct 29, 2026

While this is the usual dealership I go to because it’s the closest, I was highly unimpressed with the way I was treated here. All mileage services were fine until I needed my brakes fixed. Recently, my brakes have been acting up and there was a certain deal going around the time, so we asked Oscar about it. At first he was talking us through it, but then it got worse. We suggested we wanted the deal instead of having to pay for extra things and he basically said to pay for everything separately which isn’t a good point if you want to sale your parts & service to us. We questioned it and continued wanting the brakes deal, he said he would take an amount off if we decided to do everything separately. We still questioned it especially if we didn’t need those few things as of right now for our brakes. It came to the point Oscar stated “I’m putting the amount back on there then” basically threatening us with our prices so it was a complete turn off and we won’t be back to this Mcdonough location because of it. Oscar is very blunt, however it comes off as disrespectful sometimes.

Thank you Ahmad for my new 4Runner good customer service!! and the young lady Arianna who helped with car play and the app. my daughter will be back Saturday.

Rose Bristol and Mallory Roberts were an absolute pleasure to deal with. Both were friendly, no-nonsense, straightforward, and entirely respectful of my time and boundaries throughout the process. I would be more than happy to recommend them both to friends and family, and I will certainly consider them for any future vehicle purchases.

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Had a great experience with no issues. Very smooth process and everything was explained to me.

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Leon Poole was very helpful from the beginning to the end, I went in with a question about my lease turn in and Leon answered all my questions and help me with the purchase of my Toyota Camry se, thank you Leon!

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I had an excellent experience at this dealership from start to finish! The entire process was smooth, professional, and stress-free. Everyone I interacted with was friendly. I highly recommend this dealership to anyone looking for a great vehicle and exceptional customer service.

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Ask for Zachery when you are looking to buy your next Toyota. He is 100% professional and a pleasure to work with. I drove to Jim Ellis from Middle Georgia for the right deal and he made it happen.

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Janyla Gunnerson was extremely courteous and professional in every aspect. She was not pushy and took time to answer questions and was understanding that we were coming from out of state and demonstrated patience!

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Carlos did an incredible job guiding us through the process. Can’t beat the Jim Ellis warranty and customer service

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We have been loyal Toyota customers for 22 years. We moved (used to go to Cobb County Toyota) and I took our old Solara to just get an oil change and was turned away because the car was more that 20 years old. No good reason was explained or given. Just that "we can't service your old car at this location". So now this location will never see my "old car" or my newer truck ever again. And they will not be who we go to for our next new Toyota. I found a local shop Alpha ... Read More

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Google - Oct 16, 2026

We have been loyal Toyota customers for 22 years. We moved (used to go to Cobb County Toyota) and I took our old Solara to just get an oil change and was turned away because the car was more that 20 years old. No good reason was explained or given. Just that "we can't service your old car at this location". So now this location will never see my "old car" or my newer truck ever again. And they will not be who we go to for our next new Toyota. I found a local shop Alpha Automotive who were amazing and took care of me.

I cannot say enough wonderful things about Zac Leduc at Jim Ellis Toyota of McDonough! He went above and beyond to make my car-buying experience truly special. I had been considering this purchase for about a year and visited several dealerships, but the atmosphere never felt right. I wanted an experience without pressure or feeling rushed, where I felt respected and heard. Then I reached out to Zac, and everything changed. I knew from the start I was in the right hands. I told him exactly what I wanted, and he delivered that and more. He was professional, respectful, and ... Read More

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DealerRater - Oct 15, 2026

I cannot say enough wonderful things about Zac Leduc at Jim Ellis Toyota of McDonough! He went above and beyond to make my car-buying experience truly special. I had been considering this purchase for about a year and visited several dealerships, but the atmosphere never felt right. I wanted an experience without pressure or feeling rushed, where I felt respected and heard. Then I reached out to Zac, and everything changed. I knew from the start I was in the right hands. I told him exactly what I wanted, and he delivered that and more. He was professional, respectful, and attentive throughout the entire process. Best of all, I never had to visit the dealership until I was ready to pick up my vehicle! Pickup day was the icing on the cake! My car was waiting in the display bay with a beautiful red bow. What a special touch! After waiting so long for the right car-buying experience, Zac made the moment unforgettable. Zac didn't just sell me a car; he delivered the experience I had been waiting for. His care, attention to detail, and genuine respect made all the difference. If you're shopping for a Toyota, ask for Zac Leduc! You won't be disappointed. Zac, thank you for going above and beyond and making this experience so memorable. You exceeded every expectation!

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Amari Holland was amazing to work with and help me out with a new car thank you so much very friendly!

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Oscar in the service department is rude overall very cool environment, I'm optimistic when we return Oscar will be having a better day. I think he judge the book(myself) by the cover as a result he was rude to me and that killed my experience and expectations of the day

Worst dealership in ga Jermaine was horrible for a return customer I’ve bought 10 new vehicles there and then get treated like shit

The worst maintenance department in existence! Brought my truck here to the oil changed about an year ago. Went to have the oil changed few months latter at a different place and they told me the filter was on to tightly and they didn't want to risk it. So I called the Toyota dealership to complain about the filter being on to tight. They offered me a discount and said they would make sure it was done correctly. Well they put it on to tight again. They are scammers that want to force you to come back to them ... Read More

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Google - Oct 11, 2026

The worst maintenance department in existence! Brought my truck here to the oil changed about an year ago. Went to have the oil changed few months latter at a different place and they told me the filter was on to tightly and they didn't want to risk it. So I called the Toyota dealership to complain about the filter being on to tight. They offered me a discount and said they would make sure it was done correctly. Well they put it on to tight again. They are scammers that want to force you to come back to them to get work done. Don't go here unless it is free because that the only price that is worth their "work"

Amari Holland was amazing to work with and we come to see her for all of our cars!

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Leon Poole helped me with the purchase of my car. I was going for a used one with low mileage, but he was able to get me a new car for a similar price and payment. He was professional, courteous, efficient and most importantly a good listener. I was never pushy and gave me time to process, think and mske the decision that was best for me. At was an excellent service experience. I would recommend working with him anytime.

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Mr. Leon was the best person I could have asked for at Toyota. He was very efficient and professional while working with me!

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Slow service, 30 mins just to get some help

There are people who simply have a career, and then there are those who are living in their purpose, fully aligned with their natural gifts and abilities. Mr. Morris Leon Poole is one of those people. Mr. Poole was exceptional in his ability to keep both my sister and I happy, comfortable, and informed throughout the entire vehicle-purchasing process at Jim Ellis Toyota of McDonough. He demonstrated extraordinary patience, professionalism, and genuine care from beginning to end. Mr. Poole, you made my sister extremely happy, and for that, I truly appreciate you. She absolutely loves her 2027 Toyota Corolla. The entire ... Read More

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DealerRater - Oct 4, 2026

There are people who simply have a career, and then there are those who are living in their purpose, fully aligned with their natural gifts and abilities. Mr. Morris Leon Poole is one of those people. Mr. Poole was exceptional in his ability to keep both my sister and I happy, comfortable, and informed throughout the entire vehicle-purchasing process at Jim Ellis Toyota of McDonough. He demonstrated extraordinary patience, professionalism, and genuine care from beginning to end. Mr. Poole, you made my sister extremely happy, and for that, I truly appreciate you. She absolutely loves her 2027 Toyota Corolla. The entire team also provided phenomenal support and accommodation, from sales and financing to the final closing of the deal. The experience reflected excellent teamwork and customer service. Thank you, Mr. Poole, and thank you to the entire team for making this such a positive experience. Your service did not go unnoticed!

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Spam calls me multiple times a day

I bought a Tacoma from here and have been servicing with Jim Ellis since purchased. The services have been good until my last one. Dalton was my service advisor and he did terrible. I mentioned to him that I needed 2 tires replaced under warranty but he never did that. He charged me for a tire rotation that I never asked for and on top of that it was never done. I spoke with him and he claimed I never mentioned any tire warranty. I requested to speak to the manger which is Raymond and he said he would pick up ... Read More

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Google - Oct 3, 2026

I bought a Tacoma from here and have been servicing with Jim Ellis since purchased. The services have been good until my last one. Dalton was my service advisor and he did terrible. I mentioned to him that I needed 2 tires replaced under warranty but he never did that. He charged me for a tire rotation that I never asked for and on top of that it was never done. I spoke with him and he claimed I never mentioned any tire warranty. I requested to speak to the manger which is Raymond and he said he would pick up the truck and get the tires replaced which he did do that but he mentioned to me that I would be refunded for the tire rotation since it was never done but he lied and never issued the refund. I waited a week and sent him multiple messages without a response. I called the service department and I can never get ahold of Raymond. I had another rep talk to Raymond and said that Raymond was with a customer and would give me a call back but that was a lie. I’ve been loyal to Jim Ellis but if they can’t fix the issue and refund me for something that was never done, I will be taking my truck to a different place for all my services going forward. You would think the Manager Raymond would be the one setting the example but it’s no the case in this scenario.

Everyone goes above and beyond to make sure buyer satisfied. Great group of people. We had a great experience.

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Excellent customer service. Neil treated me with respect and listened to what I was looking for in a car. Mr. Green in finance department was also friendly and helpful.

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The customer service was exceptional. Zack Leduc was instrumental in my purchase. His knowledge and attention to detail is top-notch. From the test drive to the delivery, everything was explained in detail. He made sure all my questions were answered to satisfaction and that the paperwork was as quick and easy as possible. I would, without a doubt, recommend Jim Ellis Toyota and Zack Leduc for your next purchase.

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Amari Holland cant be beat! Very welcoming and warm to work with, we very much appreciate her!

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AMARI HOLLAND IS THE ONE TO SEE SHE IS ABSOLUTELY AMAZING IN THIS PROFESSION! NO HASSLE NO SCAM

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Amari Holland was amazing to work with and helped me with purchasing a new car!

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AMARI Thanks so much for all of your help and being so patient and kind as well as non pressuring

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Horrible experience! I would never go back.

Amari Holland was very friendly and warm as well as welcoming I appreciate her so much.

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High Interest Rates, Yet Outgoing Inventories Are Marked Down! To Get Maximum Financial Returns! Smart, Jim Ellis Toyota!!!!! Yet Dishonest!!!

Amari Holland helped me and my wife find a vehicle! Make sure you go so her!

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Leon was fantastic, very personable, and kind. I mention him specifically as he was our salesman, but everyone there was this way. It was a pleasure to talk with everyone and me and my wife are very happy with our new car!

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Hudson was the biggest helper in buying myself a brand new car. He made it simple & even had a dance party with me after setting my car settings up for me!!

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Oil Change and Tire Rotation Reid Millikan was very professional and helped me get done efficiently and swiftly. It was one of the most time-efficient and professional car maintenance jobs I’ve had done at a car shop. He also gave me transparent information for future repairs to be done on the vehicle. I would rate the service 5/5 in every category- Completely Satisfied. -Mark

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I’ve been a customer of Jim Eillis Toyota of McDonough Ga for some time now. I am gladly to always receive the best service from Mr. Leon Poole and others as well. I have never left disappointed and for that I am thankful. Keep going 👏🏽👏🏽

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I had an excellent experience purchasing my car. My saleswoman Amari Holland was professional, knowledgeable, and attentive throughout the entire process. She made everything smooth and stress-free, and I truly appreciate her outstanding customer service. I highly recommend her to anyone looking for a great car-buying experience.

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The employees at the dealership were pleasant, helpful and knowledgeable. Especially Brand Specialist, Ms. Rose Bristol. She was most helpful and provided me with OUTSTANDING service. She gave me all the details and specs on my new car and helped me set everything up. She was wonderful and super knowledgeable. It was a pleasure doing business with her. : )

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Amazing service, I’ve never bought a car before but he helped me, and definitely made my dreams come true. Truly Couldn’t be more happier. Thank you so much.

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If i could leave this dealership a 0 star I would. I've been trying to finalize a purchase for ordering parts for my 2019 tundra. I was told they had them in stock and would take 1 to 2 days to come in.Sounds easy correct! Wrong! I've been getting the runaround for 2 days, 3 different service reps, nobody on the same page. Awful 😖 service. I do not recommend this dealership. To make matters worse I have an appointment for Thursday, but no parts

Horrible customer service!! Took 4+ hours to do an oil change. Was not offered a water or anything. Wrote out a list of inaccurate things needed. FIRST AND LAST VISIT!

THE BEST DEALERSHIP EVER!!! Having just purchased my 9th (ninth) Toyota, (I have had a Corolla, Celica, 4 Runner, 2 (two) Camry’s, and 3 (three) Venza’s). It was a pleasure to have just purchased from Jim Ellis Toyota of McDonough….they even purchased my last Venza from me and gave me more than it was worth. You can’t beat that! My Sales Consultant Mr. Ahmad Ali sold me 4 (four) of the nine (9) Toyota’s which includes this one, a 2026 Toyota Tundra SR5. I’m so thankful and loving it! Actually I referred my Mom to Mr. Ali and she purchased ... Read More

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DealerRater - Aug 31, 2026

THE BEST DEALERSHIP EVER!!! Having just purchased my 9th (ninth) Toyota, (I have had a Corolla, Celica, 4 Runner, 2 (two) Camry’s, and 3 (three) Venza’s). It was a pleasure to have just purchased from Jim Ellis Toyota of McDonough….they even purchased my last Venza from me and gave me more than it was worth. You can’t beat that! My Sales Consultant Mr. Ahmad Ali sold me 4 (four) of the nine (9) Toyota’s which includes this one, a 2026 Toyota Tundra SR5. I’m so thankful and loving it! Actually I referred my Mom to Mr. Ali and she purchased a Scion back in the day. So let’s just say that’s 10 (ten) Toyota’s. Mr. Ali has always given me his undivided attention, answered any questions that I may have had and always presented himself in a professional manner. His exemplary service and dedication is very much appreciated. Mr. Ali always made sure that my car/truck buying needs were met, he made sure that I was knowledgeable about the vehicles that I was purchasing and most importantly he would reach out to me throughout the year to make sure all was well and thanked me for purchasing at that time from Toyota of McDonough now Jim Ellis Toyota of McDonough. Come out and see the great pricing, friendly faces and warm atmosphere going on at Jim Ellis Toyota of McDonough! Don’t forget to ask for MR. AHMAD ALI!!! You won’t be disappointed!!! Just a quick note, I’ll be inquiring to the Dealership about uploading a photo of my purchase during the review…..if I missed the section to upload a photo during the review my apologies……….

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I had an amazing Experience with my sales representative. He made the buy process easy and in a timely manner.

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Omg I’m very pleased and excited that I’m going to drive home my brand new truck from Jim Ellis Toyota thank Hudson Toussaint, Germaine, Will Payne , Shawn Samuda to make it happen thank you gentlemen for working very hard to make it possible you guys are a 10 ⭐️ once again I say thank you with gratitude for making it happen today.

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Leon Poole is a great asset to the dealership. He kept me informed every step of the way!

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I tried two days in a row to buy a vehicle in cash on their lot. My first visit they told me it still needed to be inspected. I told the salesman I was paying full in cash. He calls his sales manager and they both promise me it will be the first one to be inspected the next morning. I didn’t hear from them by 1:00pm the next day so I went down there. I get there and wait well over 30min only to find out that it still hasn’t been inspected. I asked why the lies ... Read More

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Google - Aug 23, 2026

I tried two days in a row to buy a vehicle in cash on their lot. My first visit they told me it still needed to be inspected. I told the salesman I was paying full in cash. He calls his sales manager and they both promise me it will be the first one to be inspected the next morning. I didn’t hear from them by 1:00pm the next day so I went down there. I get there and wait well over 30min only to find out that it still hasn’t been inspected. I asked why the lies and all I was told was other vehicles had to be done first. Then why promise me it was going to be done first thing this morning? I got told it would be Monday or later. So you expect me to wait 4 days for this vehicle to be inspected? NO! All this while one of their other salesman said people with tattoos are trash and not worth anything while my husband who is covered in them is sitting right next to him with cash in hand. Yeah, real trash huh?

Purchased a Toyota Highlander from Jim Ellis Toyota from Ms Rose. She is an asset to the dealership. She has sold my family and I a total of 5 vehicles from the dealer. I’m happy with her professional attitude and hospitality. I’ll be back! 😁

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Syn was the best sales person, great personality, passionate, patient! And we’re the same sign, that was a bonus!

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Neil has been my family salesman for a few years. He is very knowledgeable about anything Toyota has on the lot. The service is remarkable and does not take all day. Thank you for always getting my family what we need. You have never let us down. We will remain loyal to you and Jim Ellis Toyota.

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Thank you Mr. Ahmad for all your hard work with getting me into my very first car today. I appreciate you so very much!!!!

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This dealership provided excellent service to us today. A deal was offered that we are seriously considering without the pressure. A special shout out to David Gomes and the management team.

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Clean, professional and up front. We never felt like our arm was being twisted. Technologically up to date.

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I wanna thank Arianna for getting me into a brand new car. She is very sweet and understanding. I love my new Corolla. Thank you Jim Ellis Toyota.

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Took my truck in on July 30th for a complimentary oil change, tire rotation, and car wash. The service took 1 hour and 40 minutes to complete. A day later, I realized the tires had not been rotated. I knew this because when I purchased the truck, the front-end alignment was out, causing the front tires to wear on the inside. I had the alignment corrected, so I could easily identify that the tires were still in their original positions. I was also disappointed to discover that a bolt holding my skid plate had been cross-threaded and left loose, causing a rattle ... Read More

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Google - Aug 12, 2026

Took my truck in on July 30th for a complimentary oil change, tire rotation, and car wash. The service took 1 hour and 40 minutes to complete. A day later, I realized the tires had not been rotated. I knew this because when I purchased the truck, the front-end alignment was out, causing the front tires to wear on the inside. I had the alignment corrected, so I could easily identify that the tires were still in their original positions. I was also disappointed to discover that a bolt holding my skid plate had been cross-threaded and left loose, causing a rattle whenever I closed the door. I returned to have these issues addressed. The service advisor explained that they did not rotate the tires because the inside tread was below the wear bars on the inside. I understand that concern, but no one asked me whether I still wanted the tires rotated. I would have appreciated being given that choice, particularly since I wanted the tires rotated to promote more even wear. What really concerned me, however, was the conversation about tire safety. The advisor told me that if a tire were unsafe ( they are not), I would actually want that tire on the front of the vehicle because a blowout on the front would supposedly be safer. I strongly disagreed with that advice, and it was concerning to hear that presented as a safety recommendation. At that point, I no longer felt comfortable leaving my truck there, so I left without having the issues addressed. I don't expect perfection, but I do expect the services I was promised to actually be performed, workmanship to be checked, and safety advice to be accurate. Unfortunately, this experience fell well short of those expectations.

Amari ans San were amazing to work with! I will be back to see them in the near future!

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