Customer Testimonials

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DealerRater Jun 26, 2022

Very good customer service and polite from salesperson to sales manager to finance manager. It was a good experience buying the car for my daughter

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DealerRater Jun 26, 2022

I bought a car in June of 2022. It’s a crazy time to buy a car, and everything is different than it used to be. Rose Bristol did an incredible job of explaining how things work now with new Toyota purchases. She has a calm and relaxed personality. She was very knowledgeable. She helped us pick a new Rav4 and put a deposit down. She later helped us change our deposit to a different one when we changed our mind about the color. I would recommend Rose and Jim Ellis Toyota to anyone looking for a new or pre-owned vehicle.

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Google Jun 25, 2022

Ms Rose was very patient and helpful. She guided us on the right prices fitting our budget and was very kind. Thank you!

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DealerRater Jun 25, 2022

Perfect, everything I was looking for and I’m glad I went to this place.

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Facebook Jun 25, 2022

10/10 reccomend! Saarahi was my sales rep and she was absolutley AMAZING! ✨ I felt totally comfortable the whole time. Low pressure and super friendly. The whole proccess went smoothly! I can't thank her enough 🧡🤞🏻

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Facebook Jun 25, 2022

Reid is one of the best customer service representatives that I have encountered at Jim Ellis Toyota in McDonough.

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Google Jun 25, 2022

Hands down Sara Is The Best Salesperson I’ve ever Dealt With!!! She Made My Buying Experience Hassle Free And Very Easy & Also She Never Tried To Force Me Into Just Any Vehicle. My Experience was a 10/10 i wish every salesperson was like her !!

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Facebook Jun 25, 2022

Efficient service reps, comfortable and cool waiting area, knowledgeable people.

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Facebook Jun 25, 2022

Katie did a fine job as my service advisor

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Google Jun 25, 2022

We came in with a heavy heart having to give up our Sienna for personal reasons, Luis Robertson had gone above and beyond to make sure we left satisfied. Couldn’t recommend Jim Ellis Toyota enough. Y’all come see Luis!

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Google Jun 25, 2022

Saarahi Ruiz made my experience amazing! Car shopping makes me SO anxious and she made the proccess so easy and stess free! Def reccomend 🧡

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Facebook Jun 25, 2022

The whole dealership is very friendly and not pushy. Love the coffee bar! The service dept. is very well run.I have found them to be fair and professional. The service manager is the reason for this. He is the very best in the automotive business. I purchased 3 vehicles here and the service dept. is a big reason.👍

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DealerRater Jun 25, 2022

I absolutely Love this dealership had a wonderful experience with Sara very professional fast and knows what she doing when trying to help a customer with a purchase will be back for my next future purchases!!!

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Google Jun 24, 2022

I purchased my Rav4 XLE from Jim Ellis Toyota in McDonough my sales representative was very helpful and answered all of my questions ask for Saarahi Ruiz!

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Google Jun 24, 2022

Hudson was fantastic!! Will and his team in the back side very friendly! Great experience!

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DealerRater Jun 24, 2022

I was able to schedule an appointment and the service technician or the person who wrote up my papers was very pleasant and professional she gave me good advice and I was pleased with my service

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DealerRater Jun 24, 2022

Easily accessible and pleasant staff. Team members constantly bring updates regarding the status of the work being done and the expected cost of the service or repair.

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DealerRater Jun 24, 2022

Very good service. Service was timely and accurate. Behicle was ready in about an hour

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DealerRater Jun 24, 2022

Hudson was fantastic! Will and his people in the back were very friendly great experience

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DealerRater Jun 24, 2022

Excellent Customer Service. Coustomer since 2015 and David help me get my Dream SUV 2022 Highlander

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Google Jun 24, 2022

Malcom provided excellent service! This was my third purchase from this dealership and I have to say that every experience has been the same! The staff are all friendly, from the door to the service counter. Best place to buy a Toyota!

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DealerRater Jun 24, 2022

Got myself switched back to Reid. Compared to my last visit this visit was more to Jim Ellis standards.

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Google Jun 24, 2022

Shout out to Jolicia! Her customer service and friendly demeanor made my experience pleasant and smooth. I was only there to look but she helped me find exactly what I wanted. I highly recommend you go see her if your looking for a new vehicle!

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Google Jun 24, 2022

I am very satisfied with my experience at this dealership. Sara was very helpful with trading in my old vehicle for a new one. She answered all my questions and made the process quick and efficient. Will definitely be going back!

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Google Jun 24, 2022

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DealerRater Jun 23, 2022

Great customer service very respectful. Had a chance to test drive a few of the vehicles they have would recommend stopping by.

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DealerRater Jun 23, 2022

We were on our 1st day of vacation and had a bump with an 18 wheeler which we thought ended our trip. Reid Millikan - Service Advisor had someone look at the RAV 4 and advise it was unsafe to drive. Luckily the vacation was not over Reid found us a rental RAV 4 and we were able to complete our trip I highly recommend Reid and the crew at Jim Ellis Toyota I haven’t had this level of attention buying a new car they were truly interested in helping us continue our trip Thank you Reid

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DealerRater Jun 23, 2022

My sales experience was fast and I appreciate the staff very much! I love my new xse Camry!

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DealerRater Jun 23, 2022

Very fast service and friendly people. Ha ha ha ha ha ha ha ha ha ha

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Google Jun 23, 2022

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Google Jun 23, 2022

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DealerRater Jun 23, 2022

I just want to say that they were great. This is my sixth toyota vehicle that I have purchase in my life.

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Google Jun 23, 2022

I was referred to Mr. Leon Poole by another salesman. He had cars lined up for me to test drive and paper started on by the time I reach Jim Ellis Toyota. My daughter and I was very impressed with is professionalism and quality service. Thank you Mr. Leon Poole

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DealerRater Jun 22, 2022

Very professional service. Agent gave timely updates and outlined all areas that needed attention along with costing. Information gave me opportunity to make suitable decision.

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DealerRater Jun 22, 2022

Great service like the location like the price like the manager like the property like everyone

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DealerRater Jun 22, 2022

Everyone is nice helpful and the dealership is nice and clean, they call and let you know if there is something else that needs to be done. Love Jim Ellis Toyota!

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DealerRater Jun 22, 2022

Kenny Brewton took care of us and our vehicle Thank you kenny brewton Great Guy

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Google Jun 22, 2022

The Parts Department here is great. I wish my local Toyota dealerships offered this level of service. I ordered a set of TRD Pro wheels online from Jim Ellis Toyota and by the time they had made it to me in Colorado, UPS had damaged each wheel. I called the Parts Department and they made it very easy for me to return the damaged wheels and quickly sent me 4 new replacements with tons of extra packaging so they all arrived in perfect condition. The wheels look awesome on my Tacoma and I was super impressed by how quickly the whole ...

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Google Jun 22, 2022

I had the pleasure of working with Hudson Toussaint. He was great and made sure I walked out with everything I wanted. Very kind to me and my daughter. I would give him 100 stars if I could !!! Highly recommend

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DealerRater Jun 22, 2022

I had a wonderful experience here in the service department. I recently got to experience the sales team and Hudson Toussaint was absolutely amazing! He made sure I walked out with everything I asked for, and was very kind to me and my daughter! I would highly recommend! The whole staff at Jim Ellis are kind and welcoming. I love it here !

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Google Jun 22, 2022

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Google Jun 22, 2022

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Google Jun 22, 2022

Kaitlyn Kervice worked on my car and did a fabulous job. I highly recommend her for anyone who needs work on their car.

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DealerRater Jun 21, 2022

Service took a minute but Oscar was great! He was very helpful and attentive to my needs!

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DealerRater Jun 21, 2022

Loved the experience from start to finish. Katie did an excellent job. Everyone was very friendly and hospitable.

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Google Jun 21, 2022

Jolicia helped me pick out my dream car, I’ve been saving money up for! Her attitude and customer service was amazing and she was very patient when I asked her a million and one questions lol! If you come to this dealership, ask for her!! She’s amazing

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DealerRater Jun 21, 2022

Timely, quickly and professional. Service advisor was friendly and courteous. Had the services I needed performed.

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DealerRater Jun 21, 2022

It was easy to make an appointment, smooth check in process, not a very long wait.

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DealerRater Jun 21, 2022

Good service. Wait times are longer than I would like, but I understand the covid has changed our mode of operation.

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DealerRater Jun 21, 2022

Associate was friendly, car was done timely … BUT they did not rotate the tires as recommended at 10000 mark

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DealerRater Jun 21, 2022

I took my car in for service and I didn’t have to wait very long. It took them less than an hour to get everything checked. Very efficient good job

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Google Jun 21, 2022

I went to the service to have my car checked. Katie was the one that did the check in. She was very knowledgeable. During the whole process she kept me informed. She stayed in touch with the technician and went above and beyond to help me. Thank you!

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DealerRater Jun 21, 2022

My first experience with them. They were punctual , polite, knowledgeable, and discussed everything with me before doing it. Work was done fast and professionally.

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Google Jun 20, 2022

Great experience, no hard sales, let me go look at the truck I wanted to check out, and quickly looked over my trade in, gave me my trade value before we started the sales process. I left with a New Tacoma and no buyers remorse. It’s a breath of fresh air, the way car buying should be.

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DealerRater Jun 20, 2022

David Washington was a pleasure to work with. The experience was pleasant from start to finish.

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DealerRater Jun 20, 2022

Good clean nice kine helpful understanding freely onpont convenient pleasing organize nohow best comtherbol ok

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Google Jun 20, 2022

Walked in without an appointment and was able to find the car I wanted the same day. My sales associate, Carlos Diaz, was very courteous and helpful.

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Facebook Jun 20, 2022

This location has wonderful customer service. They aim to please and do a great job with making accommodations for their guest!

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Google Jun 20, 2022

This location has wonderful customer service. They aim to please and do a great job with making accommodations for their guest!

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DealerRater Jun 20, 2022

I have been a customer of Jim Ellis Toyota for a decade now. They are the best in terms of maintenance service, customer service, honest and reliable in their pricing and products and car warranties. They stand behind their cars in terms of service and sales.

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DealerRater Jun 20, 2022

Everyone is friendly they try to get the custom out despite the short employees to work.

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DealerRater Jun 20, 2022

Everyone was nice and helpful. I really like how Victoria was up front with me and took me and showed me what was going on with my car and what my choice was and the cost.

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DealerRater Jun 20, 2022

Love, love the customer service. Patricia is an awesome Service Rep, very knowledgeable and was able to answer any concerns I had.

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DealerRater Jun 20, 2022

I was pleasantly surprised by the quick service! In addition I appreciate the detailed report that was provided for me about my vehicle. True customer service.

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Google Jun 20, 2022

Mallory and Ahmad was fantastic. Made me feel welcome like I was right at home. All around great experience!!!!

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Google Jun 20, 2022

Ahmad and Mallory were really great!!

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DealerRater Jun 20, 2022

Fue un excelente servico fueron muy amables y honestos en todo el timpo que tramite mi carro

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DealerRater Jun 20, 2022

First time buying a Toyota at Jim Ellis Toyota. We are happy with the services. Thanks to Mr. Carlos Diaz.

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DealerRater Jun 20, 2022

Mallory and Ahmad was fantastic. Made me feel welcome like I was right at home. All around great experience!!!!

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DealerRater Jun 19, 2022

As a first time car owner my experience at toyota wasn’t bad the process was a bit lengthy but it was worth it thanks to Czech mill for being a excellent sales associate. 🤟👍💯

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DealerRater Jun 19, 2022

They are very helpful and knowledgeable. I knew kind of what I wanted, but wasn’t sure my budget. Fran was very patient with me and showed me my options.

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DealerRater Jun 19, 2022

Fast, and courteous, enjoyable, awesome , great, great good good great good job buddy good good

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Google Jun 19, 2022

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Google Jun 18, 2022

As a first time car owner my experience at toyota wasn’t bad the process was a bit lengthy but it was worth it thanks to Czech mill for being a excellent sales associate.

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Google Jun 18, 2022

Thank you Ms. C. Thompson (Service Department)!

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DealerRater Jun 17, 2022

Cecilia took great care of me. My car received most of the recommended services and one more to go.

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DealerRater Jun 17, 2022

Awesome job Victoria was the greatest. She made sure I was in and out in a timely manner

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Google Jun 17, 2022

Jolicia was extremely helpful with finding me a car. She made sure I got exactly what I wanted and never gave up trying to help me! I will definitely recommend her to my friends and family.

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DealerRater Jun 17, 2022

Excellent communication from everyone and quick turnaround on the recall issue. First time customer and I really appreciated them explaining the process.

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Google Jun 17, 2022

Man, Jolica McDowell helped me and my family in a tremendous way. We needed a car ASAP after mine had broken down and she did not hesitate to find us something in our price range and stayed consistent. I will definitely be coming back for my next vehicle thanks to her !

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Google Jun 17, 2022

I never thought that I would ever love a dealership. This dealerships really changed my perspective. The atmosphere was very friendly , and so was my sales consultant jolicia . She was very helpful and made sure we got the information we needed. She was honest and I truly trusted her throughout the whole process . If you need to a buy a car ask for jolicia , you won’t regret it !

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Google Jun 17, 2022

We had an awesome experience Jolicia McDowell was amazing. She is a real credit to the Jim Ellis family. Highly recommended..

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DealerRater Jun 17, 2022

Great dealership, very helpful and kind employees. I would definitely come back again the next time I need a vehicle

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DealerRater Jun 16, 2022

Cecila is a great person and very helpful. The service was completed quicker than expected.

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DealerRater Jun 16, 2022

Got me in and out. Thanks for the excellent service. Mrs v. Lewis-griffin Thank you

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DealerRater Jun 16, 2022

Brian ogoo sold me my car he was very good and friendly with me and he got the best deal for me. Jim Eli’s of McDonough is a very friendly environment.

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DealerRater Jun 16, 2022

Oscar Johnson was my service representative. He was very helpful to my situation! I was a bit upset at first but once he took over, he made everything okay. He assured that I had top notch service.

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DealerRater Jun 16, 2022

Service outstanding. Service tech Reid outstanding in all aspects. Why I come here for service.

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DealerRater Jun 16, 2022

Service is really good, it always takes a little longer than I’m told but I’m ok with that because of the service!

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Google Jun 16, 2022

Jim Ellis Toyota of McDonough is the place to go for a new or used vehicles. This is my 2nd purchase of used vehicles from Jim Ellis because of their outstanding service. They seem to always have a good selection with the “right” price. I’m always in and out of there quickly and can get on with my day. This last purchase was for my 16 year old son and we found a perfectly used Ford Focus SE that looked brand new. Thank you Jolicia McDowell for making this a great experience! Also thank you for coming in on your ...

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DealerRater Jun 16, 2022

Great service. Finished job way before time and no up sells Thank you so much

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DealerRater Jun 16, 2022

I really had a fantastic time getting my vehicle service, Katie was my host, she was excellent. My vehicle was serviced in a great time, the monitor on the wall of the service shop was excellent. Katie instructed me of all the service to be performed, plus the fantastic cafe, I truly had a wonderful time, the whole time was more than I had expected. Jim Ellis Toyota has to be one of the most fantastic dealership I have ever dealt with, I really like their professionalism and high standard.

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DealerRater Jun 16, 2022

Had to wait longer than expected, but everyone was very professional, I guess with everything going on in the country, it's to be expected!

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DealerRater Jun 16, 2022

Jim Ellis Toyota always treats customers with respect and ensures everything is taken care of in a timely manner and keeps you updated throughout the process.

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Google Jun 16, 2022

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Google Jun 16, 2022

5 star for Carlos with customer service but the wait for financial is so long. We has been waiting for 45’ and still waiting now.

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DealerRater Jun 15, 2022

We were greeted and guided to the waiting area by a very friendly professional polite and helpful service representative. I can not say enough good things about him.

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Google Jun 15, 2022

Awesome staff very helpful especially my sales rep mills

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DealerRater Jun 15, 2022

Most decent respectful customer service greeting you is off the chain , the only problem is the wait is too long

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DealerRater Jun 15, 2022

The service advisor Reid Millikan was very knowledgeable and I did not have to wait longer than estimated.The dealership was very clean.

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