Customer Testimonials

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DealerRater Jan 27, 2023

No high pressure. Jeromy was pleasant to deal with. We had good options to choose from. Only negative was a $500 discount offered originally was taken away, because I paid cash.

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DealerRater Jan 26, 2023

Quick and friendly service. Never have to wait no more than an hr. Absolutely love my service advisor Patrica.

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DealerRater Jan 26, 2023

Jim Ellis has always taken care of my needs when I need it my car's repaired in a timely manner

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DealerRater Jan 26, 2023

My service experience with Jim Ellis Toyota of McDonough was great. Mr. Reid made me feel welcomed and that I was in good hands. Appreciated the coffee shop and the short wait.

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DealerRater Jan 26, 2023

Great job Oscar greT guy good service Would love to get the life time oil change

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DealerRater Jan 26, 2023

LOVED Jamari. We have bought multiple cars over the years and he is by far the best salesperson we’ve had. 10/10.

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DealerRater Jan 26, 2023

Mr. Oscar Johnson was prompt and courteous. However the techs should remember to return the vehicle to the owners preferences such as radio volume, seat placement etc.

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DealerRater Jan 26, 2023

The dealership did a great job of working with me to get the vehicle that I wanted at a price that I could afford. Thank you!

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Google Jan 26, 2023

Everything went smoothly and they worked with me to get the deal that I wanted. I recommend them to my closest family and friends and I recommend them to you too! Ask for King Davis and he will work hard to make sure you are taken care of and happy!! Thanks again y’all!!

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Google Jan 25, 2023

Great place… had a wonderful experience…Carlos Diaz did an awesome job assisting me with the purchase of my new vehicle!!!

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DealerRater Jan 25, 2023

Answered all of my questions and went the extra mile to find the best SUV that fits my family and all of our extracurricular activities

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DealerRater Jan 25, 2023

Great customer service, it make me feel great and welcome due to good customer service agent

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DealerRater Jan 25, 2023

Great team of people. Employees are very professional and full of knowledge. Have my best interest in mind.

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DealerRater Jan 25, 2023

My appointment was handled by Victoria with professionalism and my service quote was what she told me

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DealerRater Jan 25, 2023

Mr Ali went above and beyond to help us get in a car that would serve our needs. As well as have affordable payments for our financial needs. The dealership overall gives excellent service.

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DealerRater Jan 25, 2023

They provide great service with good communication. Always happy with the work and their attention to detail.

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Google Jan 25, 2023

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Facebook Jan 25, 2023

Did a great job with the buying and trading of my tundra

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Facebook Jan 25, 2023

Bought a new car today and Miss Keisha Stubbs was amazing. She really took her time to make sure I got what I wanted and still stayed within my price range. Everyone ask for KEISHA STUBBS for your next car.

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Facebook Jan 25, 2023

While I was not the one buying a car I was treated with so much kindness by Miss Keisha Stubbs. Keisha was very professional and thorough with everything she did. She took her time and walked my friend through everystep of buying a car. She went above and beyond for my friend in making sure she got the car she wanted.. Because of Keisha my friend drove off the lot in a new car. Thank you again for your great hospitality while we visited Jim Ellis Toyota.

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Google Jan 25, 2023

While I was not the one buying a car I was treated with so much kindness by Miss Keisha Stubbs. Keisha was very professional and thorough with everything she did. She took her time and walked my friend through everystep of buying a car. She went above and beyond for my friend in making sure she got the car she wanted.. Because of Keisha my friend drove off the lot in a new car. Thank you again for your great hospitality while we visited Jim Ellis Toyota.

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Google Jan 25, 2023

Bought a new car today and Miss Keisha Stubbs was amazing. She really took her time to make sure I got what I wanted and still stayed within my price range. Everyone ask for KEISHA STUBBS for your next car.

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DealerRater Jan 24, 2023

All of the employees that I came into contact with were very professional. Would recommend this dealership.

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DealerRater Jan 24, 2023

Great service center . Wait times could be better especially with an appointment scheduled. Thanks Service center

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DealerRater Jan 24, 2023

Great person very friendly and knowledgeable. Extremely helpful with everything I needed. Will definitely recommend to friends and family.

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Facebook Jan 24, 2023

Jim Ellis Toyota of McDonough is great. The whole team is very nice but our sales consultant, Jermaine Hill, is s real stand out. he was a pleasure to work with. We're excited about our vehicle and Jeremaine is part of the confidence we have with our purchase.

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Google Jan 24, 2023

Had a great experience at Jim Ellis Toyota made better by Jeremaine Hill. He showed us all the features in a thorough professional way. He wanted to be sure we were comfortable with the vehicle. He was very knowledgeable and if he didn't have an answer, he'd quickly get it. He was a pleasure to work with and we highly recommend him. All the people we worked with were extremely nice and helpful. No high pressure tactics.

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Google Jan 23, 2023

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Facebook Jan 23, 2023

good service and friendly helpful staff

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Google Jan 23, 2023

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DealerRater Jan 22, 2023

I have worked with this dealership since it was Hank Aaron and see such an improvement since it became Jim Ellis! I enjoy spending time when I have my Highlander serviced. Service is completed quickly and everyone is so accommodating! My granddaughter loves to come with me so she can get a froufrou coffee! She’s looking forward to our next trip!

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DealerRater Jan 22, 2023

Great company I love their service . Always come and will definitely use free car wash

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Facebook Jan 22, 2023

We had our Prius repaired after a rodent got into the car and chewed some of the wiring. Victoria Steinetz was very instrumental in guiding us through the process and keeping us up to date on the progress of the repairs. The repairs were completed on time as promised and actually cost us less than the original estimate. Kudos to Victoria and the maintenance team at Jim Ellis Toyota of McDonough, GA.

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Google Jan 22, 2023

From beginning to end the purchasing experience was great. Starting with the greeting from Ms. Carol Love (Receptionist) who would direct me to Mr. Malcolm Redd (Sales) who showed the utmost professionalism and assistance to ensure I went home with a vehicle. The Finance Department was excellent in securing a deal that would work for me and Mr. Will Payne (Finance Manager) ensured that everything was complete, timely, and that I was a satisfied customer. This indeed was a team effort demonstrated at the highest level. Excellent!

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Google Jan 22, 2023

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Facebook Jan 22, 2023

Mr. Neil Williams is a great person very friendly and knowledgeable. Extremely helpful with everything I needed. Will definitely recommend to friends and family.

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Google Jan 22, 2023

Mr. Neil Williams is a great person very friendly and knowledgeable. Extremely helpful with everything I needed. Will definitely recommend to friends and family.

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DealerRater Jan 22, 2023

Everyone was super nice at the dealership. Reid in service is just great. Love my new truck.

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DealerRater Jan 21, 2023

I’m always pleased with the customer service Oscar provides and the techs always do well with servicing my vehicles. Satisfied customer for sure.

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Google Jan 21, 2023

Shopping at This dealership was the BEST experience I have Ever had! I love Toyota vehicles and this dealership took my heart. I had the pleasure of working with DYLAN KERSEY! He was personable, and realistic with me about my expectations. I was Able to express concerns and he made sure to find me the best options for what I had To offer! Needless to say Kenneth (in finance) was also very amazing in helping me get in my new car and trade in! I’m leaving happy with a note I can afford and a safer driving experience. Thanks ...

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DealerRater Jan 21, 2023

Great service! Was very pleased with the extent they went for me to leave with a great vehicle.

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DealerRater Jan 21, 2023

Everyone there was attentive and very helpful. The people I spoke to was all very nice and knowledgeable of vehicles

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DealerRater Jan 21, 2023

Great, friendly professional, someone I can depend on to make sure their customer is satisfied.

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Google Jan 21, 2023

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DealerRater Jan 21, 2023

Loved my salesman Carlos Diaz. He was wonderful in every aspect! Things were easy and not at all stressful.

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Google Jan 21, 2023

Had an 11am appointment and waited just a little over 3 hours for oil change and tire rotation.

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DealerRater Jan 20, 2023

I love the dealership , but this last experience wasn’t to pleasant as usual. I didn’t like my service Rep customer service.,

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DealerRater Jan 20, 2023

Reid Milliken, service advisor, is the best! He is knowledgeable and friendly. He gives me good advice and carries through with our plans! He’s a real asset for the service department.

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DealerRater Jan 20, 2023

First time coming to Jim Ellis to get our new car serviced. Our service advisor was courteous and quick. He explained what service the car needed, and was expeditious in the process. Nice lounge area too.

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Google Jan 20, 2023

Great Service Department!!

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DealerRater Jan 20, 2023

Friendly fast clean great service not a long wait always a pleasure when I have my car [email protected]

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Facebook Jan 20, 2023

Great people and fairly easy process!

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DealerRater Jan 20, 2023

Very appreciative of their services. I intended to continue to get my vehicle serviced there.

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DealerRater Jan 19, 2023

Excellent customer care! Team went above my expectations to ensure I had the right car.

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DealerRater Jan 19, 2023

Had a pleasant experience with the service department. Very helpful. Got the truck fixed brakes are great

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DealerRater Jan 19, 2023

This was the best experience I have had at a dealership in the last 15 years. I was greeted promptly at the door and taken back for my appointment within 5 minutes. I would highly recommend others come to this dealership for all their car needs.

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DealerRater Jan 19, 2023

Toyota of McDonough is a great dealership to work with. They help you find what you are looking for without the normal high pressure sales tactics.

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Google Jan 19, 2023

My salesman Carlos Diez did an amazing just handling my car buying experience. Would use him again!! Great man, great salesman!

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Facebook Jan 19, 2023

thanks Toyota for another vehicle

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Facebook Jan 19, 2023

courteous, professional, very fast service

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Google Jan 19, 2023

Keisha Stubbs was amazing to work with and I highly recommend you go through if you want a great car buying experience. We first started looking for a new vehicle in December and inquired about a vehicle they had on their lot. She responded back very quickly and even sent a walk-around video of the vehicle. There was a bit of back and forth in the beginning, however in the end she was able to get us in our new vehicle that both, fit our needs and most importantly our budget. She was never once pushy or aggressive and made ...

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DealerRater Jan 18, 2023

Neil made the car buying process relatively easy. He answered all of my questions and reassured me that I was making the right decision when I was a little hesitant. Neil goes above and beyond his job description. I plan on purchasing more vehicles from him in the near future.

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Facebook Jan 18, 2023

Keisha Stubb's was very helpful and pleasant to deal with.

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Google Jan 18, 2023

Keisha Stubb's was very helpful and pleasant to deal with.

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Google Jan 18, 2023

Very grateful for fast friendly help to buy my car after tornado damage totaled my old Toyota. Had everything ready when I got to the dealership. Keisha Stubbs

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Facebook Jan 18, 2023

malcom was super nice, very down to earth and super helpful and i definitely would recommend you go to him with all your car needs!

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DealerRater Jan 18, 2023

Keisha Stubbs was amazing to work with and I highly recommend you go through if you want a great car buying experience. We first started looking for a new vehicle in December and inquired about a vehicle they had on their lot. She responded back very quickly and even sent a walk-around video of the vehicle. There was a bit of back and forth in the beginning, however in the end she was able to get us in our new vehicle that both, fit our needs and most importantly our budget. She was never once pushy or aggressive and made ...

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DealerRater Jan 18, 2023

The dealership was very fast and efficient. Oscar was friendly and the waiting area was nice.

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DealerRater Jan 18, 2023

Made me feel at home when I walked in and was greeted with a smile

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DealerRater Jan 18, 2023

Very grateful for fast friendly help to buy my car after tornado damage totaled my old Toyota. Had everything ready when I got to the dealership. Keisha Stubbs

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Google Jan 18, 2023

Service check up took longer than usual. I had an appointment and was told 2.5 hours. Wait time was more like 3.5 hours. Otherwise, I appreciate the email reminders and updates for service.

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DealerRater Jan 17, 2023

My associate was very nice and professional.. she was helpful and diligent about getting me in and out

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DealerRater Jan 17, 2023

The day l took my car in the wait time was quite long before my car was moved to the service area however once there l was told what my car needed and proceeded to have it done which was an in and out process

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DealerRater Jan 17, 2023

I bought my car from here, and they are always making sure that my car is in good condition and don’t give their customers a hard time.

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DealerRater Jan 17, 2023

Th employees were all kind and courteous. I trust their assessment of my car. The waiting room is very comfortable.

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DealerRater Jan 17, 2023

Rose was very patient and super knowledgeable about the Toyota brand. It was a great pleasure working with her.

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Google Jan 17, 2023

Amazing job by Victoria. Very attentive and showed me the facilities. This was my first time there.

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Google Jan 17, 2023

Jamari Byars is a great customer service agent, he had knowledge of the vehicle that l was looking for, this make me so happy that I’m in a good hand, Jamari took his time to go over each step with me and that made me had confidence in him and I’m in safe hand when it come to my new baby!

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DealerRater Jan 16, 2023

Jamari Byars is a great customer service agent, he had knowledge of the vehicle that l was looking for, this make me so happy that I’m in a good hand, Jamari took his time to go over each step with me and that made me had confidence in him and I’m in safe hand when it come to my new baby!

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Google Jan 16, 2023

Jeremaine Hill and Dior Williams were caring and very compassionate. They gave excellent customer service.

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DealerRater Jan 16, 2023

Jeremaine Hill and Dior Williams were caring and very compassionate. They gave excellent customer service.

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DealerRater Jan 16, 2023

Keisha has very good personality.as a person sales person and good patient to her customers.

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Google Jan 15, 2023

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DealerRater Jan 15, 2023

The service advisors I have interacted with were always professional every visit. This is plus when bring in my 2013 Tundra with 173K miles. Best Truck I have owned over the years.

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Facebook Jan 15, 2023

the knowledge of the employees

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DealerRater Jan 14, 2023

Great communication and service as usual from the McDonough staff. I always bring my car for servicing to the great service department.

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DealerRater Jan 14, 2023

Quick turn, satisfied on this appointment wanted comp oil and filter change may come back

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DealerRater Jan 14, 2023

I bought a car at jim ellis and Carlos Diaz was an excellent salesman. No pressure. Easy buy. Thx

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DealerRater Jan 14, 2023

Great team of people working together. Have been trusting and depending on these people for years. Thank you all so much.

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Google Jan 14, 2023

Great Experience with Dylan K and Mallory R

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Google Jan 14, 2023

Mallory and Dylan took very good care of us 👍

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DealerRater Jan 14, 2023

Left very happy with the car I wanted. Thank you very much to Ahmad for all your help!

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Google Jan 14, 2023

So happy to have worked with Keisha. Can’t wait to buy my Tacoma from her.

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Google Jan 14, 2023

Service was awesome jeremaine Hill was the best and the nicest guy ever

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DealerRater Jan 14, 2023

I like the hospitality & the honesty;plus Jamari has his customers best interest. I will recommend family & friends.

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Facebook Jan 14, 2023

Our sales rep Brian Ogoo was excellent all the way around with his knowledge of the vehicles

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DealerRater Jan 14, 2023

My sales representative, mills was so amazing and knowledgeable about the Rav4 he sold me. Thank you mills for making this experience so special and memorable.

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Google Jan 14, 2023

My sales representative, mills was so amazing and knowledgeable about the Rav4 he sold me. Thank you mills for making this experience so special and memorable.

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Facebook Jan 14, 2023

Can't beat free lifetime oil changes!

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DealerRater Jan 13, 2023

Need more time too early to give my options Services guy was good 👍 I give him a 10

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